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These instructions help you configure your ShoreTel phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type
  TIM Plus establishes a DSN connection with this PBX.

Support Files
  ShoreTel.TDT
  ShoreTel.TDS
Required Tasks
  Configure the SMDR output
  Set up a DSN connection
  Configure TIM Plus

Configuring your SMDR output

By default, the ShoreTel phone system writes its CDR data to a MySQL Database,  called ShoreWareCDR.  In order for TIM Plus to connect to the database and collect the call logging data, you need to create a username and passwor on the ShoreWare Server. Contact your system maintainer if you are not familiar with this procedure.

The following information is required for TIM Plus to connect successfully to the Shoretel ShoreWareCDR database:

  • IP/DNS of the MySQL Database which is located on the ShoreWare Server.
  • Username and Password to connect to the ShoreWareCDR database.

Setting up a DSN connection

To enable TIM Plus to work with your ShoreTel phone system, you first need to set up a DSN connection. For instructions on how to do this, follow the instructions below:

  1. Click on Windows Start.
  2. Click on Control panel.
  3. Double click on Administrative tools icon.
  4. Double click on Data Sources (ODBC) icon.
  5. Click on the System DSN tab.
  6. Click on the Add button.
  7. Select MySQL ODBC 3.51 Driver from the list and click Finish. If you cannot see the MySQL ODBC 3.51 Driver in the drop-down list, you can download this from http://www.mysql.com.
  8. In the Name field, enter shoretel.
  9. In the Description field, enter TIM Plus link to ShoreTel.
  10. In the Server field, enter the IP address of the ShoreWare Server.
  11. In the Username field, enter the username for your ShoreWareCDR database.
  12. In the Password field, enter the password for your ShoreWareCDR database.
  13. In the Database drop-down list, select ShoreWareCDR.
  14. Click on the Test button to confirm the information you entered is correct and that the connection is successful.
  15. Click on the OK button to close the window.

An example of ODBC setup is shown below:


Configuring TIM Plus

Once the DSN connection has been setup, log in to TIM Plus and perform the steps below:

  1. Click on the Directory tab.
  2. Choose the site you want to configure and click on Properties.

  3. In the Site Properties window, select ShoreTel from the PBX model drop-down list.
  4. In the Connection method field, select Connect to a system DSN from the drop-down list.
  5. In the DSN name field, select ShoreTel from the drop-down list.
  6. In the Frequency field, enter 5.
  7. In the DB script field, select ShoreTel from the drop-down list.
  8. Click on the Save button to apply the settings.

 

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