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Info

If you need to modify any of these settings, we strongly recommend to you contact our Technical Support team.

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Configuration optionDescriptionDefault value

CGDivisor

Used by the Call Geography Report, when ChargeBands do not exist, ; can be used to classify calls.

ChargeBand 

BillTaxRate%

Sets the sales tax (without the % mark) that is applied to billing reports only.

 17.50  

Report#Extra

A string to be prepended to the URL of a report before it is submitted to the report engine. It is used to override certain report settings or apply settings that are commonly used and the user does not want to repeatedly select.   A setting is provided for each Report ID (# can be replaced with the report's ID).

Two new parameters are added to the Billing Report so that a Call Geography summary is shown on the bill, and a further one to remove call itemisation. The parameters are:

Referencemacro
Labelshowcallprofile
= true or false

Referencemacro
Labelhidedetails
= true or false

The parameters can be appended to the

Referencemacro
LabelReport2Extra
option in the
Keywordmacro
Labelmain.cfg
file, as shown below:

Code Block
Report2Extra=&showcallprofile=true&hidedetails=true

 

CustomiseReport1

Enables or disables the use of

Referencemacro
LabelReport1Headers
Referencemacro
LabelReport1Fields
and
Referencemacro
LabelReport1ColWidths

False  

Report1Headers

Specifies the column headers if 

Referencemacro
LabelAll Extension Groups
option is selected.

Date & Time,Extension,DialldNumber,CLI,Destination,Trunk,Trunk Name,Time To Answer,Duration,Cost  

Report1Fields

Specifies the column headers if a particular extension is selected after drilling down to this level.

5DateTime,Extension,DialledNumber,CLI,Destination,Trunk,TrunkName,Response,Duration,Cost0  

Report1ColWidths

Specifies the widths of the columns above.

 16,10,10,10,10,10,10,8,8,8 

...

is 100 + "markup value". For example, if the mark-up required is 32%, the command used would be:

Configuration optionDescriptionDefault value

AARemoveCalls

It is used to determine whether or not calls are deleted from the database when backed up, using the Automatic Archive feature; it can take a True or False value.

 

ComplicateCallReference

Prefixes the call reference element 

Keywordmacro
Labelv
, identifying similar legs of calls with the 
Referencemacro
Labelddmmyyyy
from the call record. This ensures that the complexity of each call reference is made more unique, since when call references reset, it is unlikely they do so on the same day.

True

ConciseGraphs

It specifies the Y-axis in the Trunk Busy report scales, according to the total number of trunks configured in the software or the total number of trunks in the set of data being reported on.

True

EXEName

Specifies the executable file, mainly used in conjunction with the auto restart function ( check the

Referencemacro
LabelAutoRestartHour
option), if the 
Referencemacro
Label.exe
file is different from the standard
Referencemacro
Labeltim.exe
.

tim.exee

FileScoutInterval

Sets the interval at which the system scans for call data files in its 

Keywordmacro
Label\spool
folder. Fractions can be expressed as well, e.g. 1.5 seconds.

1

ForceUserFolders

Allows separate HTML content to be forced upon a particular web user. It determines whether or not the web server draws its content from the current user's home folder, which is defined as the username within the 

Keywordmacro
Label\data
folder ,e.g.
Referencemacro
Label\data\jbloggs

Normal rules about the default document being INDEX.HTML appl.

False

HighlightExtn

It specifies a particular (partial) extension number to be highlighted when a call from or to that extension(s) is made.

 

HighlightExtnGroup

Specifies a particular (partial) extension group to highlight, if a call is made from or to an extension within that group.

 

KeepLiveViewData

Determines whether or not the information displayed in the 

Referencemacro
LabelCall View
screen persists between application sessions. If this is set to
Keywordmacro
LabelFalse
, any restart of the system will clear the Call View.

Trues

LookupUserNamesFirst

This option instructs the system to look at an extension's label in order to determine its extension number, contrary to the default setting, which is to lookup up a number to determine the label/name. This CFO is immediately configurable in the 

Referencemacro
LabelUpdate Old Extensions
dialog box, by using the tick box
Keywordmacro
LabelLookup usernames first
. Once set this value persists across all sessions, until disabled.

 

LoopTCP

 

False

MAPIPassword

Sets the password for the MAPI profile being used, when sending e-mail using the MAPI transport method.

 

MAPIProfile

Sets the profile name to be used when the system sends e-mail using MAPI transport, instead of SMTP.

 

MaxDBSize

Changes the default database size from 2000000000. Commas can be used to separate the zeros, but will be ignored. Used in conjunction with

Referencemacro
LabelShowDBMeter

[2000000000]

NDSHost

Implemented Nettel integration into TIM where each call that is processed is sent to Nettel, whereupon a decision is made by that server as to whether or not to update its own extension status. This is in addition to TIM's own extension status facility. By having this option enabled, call processing is drastically slowed down because, because for each call that is processed, a connection is made to a remote server.



NDSPortThe facility is enabled simply by specifying a non-zero value for NDSHost - along with NDSPort - both specifying the TCP/IP connectivity values to the Nettel Data Server (i.e. not the telephony engine).8

NewStationUsersGroup

Defines the name of the extension group to which any phantom extensions are added in case station usernames are used instead of extension numbers.

Station Users

OverrideMarkup

Used to override any mark-up that is selected when producing a Billing Report. Even if the user sets their own mark-up, this setting will take precedence. Specify as a percentage without entering the

Referencemacro
Label%
symbol, as it is not required.

The value used is 

Referencemacro
Label
Keywordmacro
LabelOverrideMarkup = 132

Using values less than 100 will result in a mark-down of call charges.

 

OverrideSurcharge

Used to override any surcharge that is selected when producing a Billing Report.   Even if the user sets their own surcharge amount, this setting will take precedence. The currency symbol id is not required to be included.

For example, if a surcharge of 65p is required the command would be:

Keywordmacro
LabelOverrideSurcharge = 0.65

 

PieColour

Specifies the colour to paint each segment in any pie charts.   The value should be specified in the HTML - HexRGB style, e.g. ff00ff. For the Call Geography report, the # specifies the slice of the pie chart corresponding to its associated dialled number. For example, 

Keywordmacro
LabelPieColour7 = ffffff
would colour the slice corresponding to mobile numbers to white.

 

RawBackupFile

See 

Referencemacro
LabelSaveRawBackup
above.

\RAWBACKUP.PBX

RestartDelay

Specifies the length of time (seconds) the system has to wait, following a request, before it restarts. Increasing this setting allows more time for tasks such as closing the database.

5

RPCSecurity

Used in conjunction with the Nortel CDRServer connection object, in order to connect to Nortel BCM PBXs. The installation package includes 

Keywordmacro
LabelCDRServer.exe
and attempts to register it. If the initial registration fails, TIM will automatically try to initialise the component itself before using it.

Keywordmacro
LabelRPCSecurity = 1
is used in order to implement COM security, which is necessary for proper functioning on most systems. Further, connection to the BCM is achieved by the IPScript, using the command:

Keywordmacro
Labeloleconnect CDRServer.CDRObj,xxx
, where 
Keywordmacro
Labelxxx
is the IP address or LAN hostname of the BCM unit.

Alternatively, 

Keywordmacro
Label%ip
can be used to substitute the IP address of LAN hostname supplied in the application's network set-up screen. The port, username and password fields are not required for connection to the BCM - it requires that the currently logged on user has sufficient privileges to access it via the LAN.

1

SaveRawBackup

It allows you to store an exact copy of the data sent from the PBX.

False

ShowDBMeter

When enabled, displays a database size meter on the main screen with the percentage full in numbers number to the right of the icon, in the status bar. The icon will fill with red, as a percentage of the max database size . Default database size is (2Gb). When disabled, shows a database icon with a green tick on top.

See also the

Referencemacro
LabelMaxDBSize
option.

False

ShowExtnNamesOnly

 

 

StartStationUserExtn

Sets the beginning of the range at which the system starts to find a spare extension against which to allocate a Station User.

9000

StatsFor

Sets a particular extension group to monitor for the Live Statistics function, if enabled.  Partial entries are acceptable, e.g. 

Keywordmacro
LabelAdmini*
would keep statistics for all groups whose name begins with Admini. The default value indicates that statistics should be collated for all extensions.

*

StripDigits

Strip initial n digits from the dialled number.

0

TCPTimeout

Specifies in seconds, how long the system waits for inactivity on the TCP socket when a remote site sends data to the host; the value cannot exceed 60.

5

TimeStampData

When enabled, a timestamp is added to each CDR that is received over an IP-PBX connection. This happens before the local backup is performed, so that old data preserves their dates and times. The default behaviour for this feature is disabled, in order to maintain backward compatibility.

False

TrackHeaderXXX

If the 

Referencemacro
LabelMultipleHeaders
within a TDT file is set to
Keywordmacro
LabelTrue
, this will store the headers in the 
Keywordmacro
Labelmain.cfg
file as
Referencemacrokeywordmacro
LabelTrackHeaderXXX
, where 
Referencemacrokeywordmacro
LabelXXX
is the filename extension associated with the site sending the data. This is to overcome the previous restriction that only one PBX - in a multiple site configuration - could have used the
Referencemacro
LabelTrackHeader
feature in its TDT. This way, each header for any PBX that requires it, is stored separately.

 

HTTPAuthPair

A base64-encoded string containing the username and password needed to access the system's web functions. This is no longer used; it was superseded by the 

Referencemacro
LabelUsers & Passwords
function in R157.

 

ControlPattern

 

Allows lower strength license checking. Possible values are 1, 2 or 3 and relate to the bit-wise settings, as follows:

Bit NumberDescription

1

Use volume serial number. The user is able to select on which drive the copy protection is applied, e.g.   note the backslash, since this is a volume entry

2

Use physical hard disk serial number. For physical hard disk-only copy protection, avoiding volume changes caused by Terminal Services clients, for example

It is important to only use these features in case of copy protection issues, such as when the user remotely logs on to the machine running the application, through a type of Terminal Services -type session, which alters volume information.

3

ControlDrive

 

C:\

DefaultLocalBand

User can localise a particular tariff table to a specific band;.

Local

RoundNextMinuteIndicates whether a call's duration is rounded up the next full minute, for outgoing calls - for carriers such as OneTel.False