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What is a channel group?
Channel groups are containers of channels - as the name suggests - and they normally A channel group is a container of individual channels and is normally named to reflect the type of line coming into your organisation and their groupings, e.g. ISDN 30channel it contains, such as ISDN30, ISDN2, Analogue Fax lines , etc.
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The Discovered Channels folder
A special user channel group, Discovered Channels, is automatically created in TIM Plus to harvest hitherto-unknown channel information from the call data received from your telephone system. Over time, when all possible channels have been collected by the Discovered Channels folder, you can create your own channel groups based on the structure of your organisation, and move users channels into these new groups.
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A new window will appear, allowing you to enter the group's name and any its associated trunk access code (TAC), if applicable.
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Channels in this group emulate network termination
Tick this box This option only applies if you have a call recording option in place and if the currently selected trunk is part of a Private circuitenabled integrated call recording on your system. Its purpose is to indicate that the far end of the channel's physical connection is emulating PSTN network termination (NT), such as in a private circuit scenario.
Telephony
The
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| Option | Description |
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| Do not log | Calls for this channel group will not be logged by TIM Plus. In addition, if integrated call recording is in use, no audio recordings will be available |
| Do not record calls | Calls for this channel group will not be recorded, if integrated call recording is in use |
| Exclude users channels from call statistics | Collection of statistics will not be performed for this channel group |
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If channels are excluded from call statistics, they will not be counted when monitoring call concurrency. |
Tariff
The Tariff tab gives you the ability to select a default tariff table to use, when costing calls for this channel group.
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Deleting a channel group
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When you are deleting delete a channel group, you are deleting all the information contained within that group, including all channels and the calls associated with those channels! |
To remove a channel group from the Directory, select the group you want to remove and click on the button. In the Channel properties window that will open, click on the button to remove the user channel from the Directory; a confirmation will be required, to prevent users being deleted accidentally.
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