Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Summary_list
Task5Deleting a Channel channel group
Task1What is a Channel channel group?
Task2Adding a Channel channel group
Task3Configuring a Channel channel group
Task4Renaming a Channel channel group

HTML
<a id="What is a Channelchannel group?"></a>

What is a

...

channel group?

Channel groups are containers of channels - as the name suggests - and they normally A channel group is a container of individual channels and is normally named to reflect the type of line coming into your organisation and their groupings, e.g. ISDN 30channel it contains, such as ISDN30, ISDN2, Analogue Fax lines , etc.

Screenshotmacro
Borderfalse
URL/download/attachments/4817893/channel_group_1.png

The Discovered Channels folder

When you first configure the system, the A special channel group, Discovered Channels folder , is automatically created by default in the Directory. This folder's function is to pick up newly discovered channels and it should not be renamed or deleted from the system. Once you have created your own groups, you can move channels from the Discovered Channels folder to the newly created ones. For information on how to move channels from one group to another, refer to the Moving a channel between two groups section.

...

in TIM Plus to harvest hitherto-unknown channel information from the call data received from your telephone system. Over time, when all possible channels have been collected by the Discovered Channels folder, you can create your own channel groups based on the structure of your organisation, and move channels into these new groups.

HTML
<a id="Adding a Channelchannel group"></a>

Adding a

...

channel group

To add a new channel group to the Directory, select the

Tabmacro
LabelChannel groups
tab from the Groups panel and click on the Add button at the top-right of the Groups panel.

Screenshotmacro
Borderfalse
URL/download/attachments/4817893/channel_group_2.png

A new window will appear, allowing you to enter the group's name and any access code the group might be using. its associated trunk access code (TAC), if applicable.

Screenshotmacro
Borderfalse
URL/download/attachments/4817893/channel_group_3.png

Click on the Add button to add the new group to the Directory.

Info

If you use synchronisation, such as Cisco AXL, you need not manually configure channel groups, since TIM Plus automatically imports channels from your telephone system, placing them in their respective groups.

HTML
<a id="Configuring a Channelchannel group"></a>

Configuring a

...

channel group

To configure the Channel group's properties, select the group properties of a channel group, highlight the group you want to configure and click on the Properties button from at the top-right corner of the panel, as shown below:

Screenshotmacro
Borderfalse
URL/download/attachments/4817893/channel_group_4.png

This A new window will open a new window , where you can configure the properties of your Channel group:-

General

Each Channel group will require a name by which it can easily be identified. This is normally related to the name by which it is referred to in your organisational directorychannel group. Each tab in the Group properties window is described below:

General

In the

Tabmacro
LabelGeneral
tab you can edit the name of the channel group and its associated access code, if applicable.

Screenshotmacro
Borderfalse
URL/download/attachments/4817893/channel_group_properties_1.png

FieldDescription
NameSimply type the name by which you would like to identify the Channel group.
Access codeSimply type an access code associated with this group.
Channels in this group emulate network termination

This option is applicable only applies if you have a enabled integrated call recording option in place. If your trunk is part of an ISDN group, it can be ignored. If the trunk is part of a Private circuit, you will need to turn this on, by tickink the box next to it.

Telephony

The referencemacroon your system. Its purpose is to indicate that the far end of the channel's physical connection is emulating PSTN network termination (NT), such as in a private circuit scenario.

Telephony

The

Tabmacro
LabelTelephony
tab gives you the option allows you to decide whether you would like to exclude the Channel currently-selected group from having calls logged and/or recorded against it (assuming a Magic box in place to allow recording). If you do not want calls for this channel group logged, recorded or included in call statistics, tick the box provided:being logged by TIM Plus. If call recording integration is enabled, you can also exclude calls from being recorded.

Screenshotmacro
Borderfalse
URLhttp://docs.tri-line.com:8090/download/attachments/4817893/channel_group_properties_2.png

Info

NOTE: If channels are excluded from call statistics, they will not be counted when looking at call concurrency.

Tariff

...

OptionDescription
Do not logCalls for this channel group will not be logged by TIM Plus. In addition, if integrated call recording is in use, no audio recordings will be available
Do not record callsCalls for this channel group will not be recorded, if integrated call recording is in use
Exclude channels from call statisticsCollection of statistics will not be performed for this channel group

Tariff

The Tariff tab gives you the ability to select a default tariff table to use, when costing calls for this channel group.

Screenshotmacro
Borderfalse
URL/download/attachments/4817893/channel_group_properties_3.png

Info

By default, TIM Plus is supplied with a standard BT tariff which will automatically pick up national, international and mobile dial codes. Bespoke

...

tariffs can also be provided

...

Screenshotmacro
Borderfalse
URL/download/attachments/4817893/channel_group_properties_3.png

on request.

HTML
<a id="Renaming a Channelchannel group"></a>

Renaming a

...

channel group

To rename a Channel channel group, highlight the group you want to amend locate it in the Directory and click on the Properties tab.

Screenshotmacro
Borderfalse
URL/download/attachments/4817893/channel_group_4.png

In the A new window , highlight the current name and overwrite this with the new group name, then pressSavewill open, where you can specify a new name for the group. Click Save to apply the changes.

Screenshotmacro
Borderfalse
URL/download/attachments/4817893/channel_group_properties_4.png

HTML
<a id="Deleting a Channelchannel group"></a>

Deleting

...

a channel group

Warning

When you delete a channel group, you are deleting all the information contained within that group, including all channels and the calls associated with those channels!

To remove a Channel channel group from the Directory, select the group you want to remove and click on thethe  Properties button. In the new Channel properties window that opens, you have the option to delete the selected group. You will also be asked to confirm the deletion, in order to prevent groups will open, click on the Delete button to remove the channel from the Directory; a confirmation will be required, to prevent users being deleted accidentally.

...