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| Task5 | Deleting a Channel channel group |
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| Task1 | What is a Channel channel group? |
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| Task2 | Adding a Channel channel group |
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| Task3 | Configuring a Channel channel group |
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| Task4 | Renaming a Channel channel group |
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What is a
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channel group?
Channel groups are as the name suggests, groups of channels or lines configured on your switch. They oftem minic the organisational structure of your company. Access can be restricted so that managers can report only on specific groups. For more information on how to apply this restrictions, check the Web users section. By default, a folder called
is created automatically in the system in order to pick up new channels. As you add your own groups, you can move channels from this folder into the newly created ones.Channel groups will normally reflect the type of line coming into your organisation and their groupings (e.g. ISDN 30, ISDN2, Analogue Fax lines etc.)A channel group is a container of individual channels and is normally named to reflect the type of channel it contains, such as ISDN30, ISDN2, Analogue, etc.
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The Discovered Channels folder
A special channel group, Discovered Channels, is automatically created in TIM Plus to harvest hitherto-unknown channel information from the call data received from your telephone system. Over time, when all possible channels have been collected by the Discovered Channels folder, you can create your own channel groups based on the structure of your organisation, and move channels into these new groups.
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Adding a
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channel group
To add a new channel group to the Directory, select the
tab from the Groups panel and click on the Add button.
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If you are synchronising with a third party system (e.g. Cisco AXL), you will automatically pick up the Channel groups as they are configured in your phone system. |
Once you create your own groups in the system, you can move channels from the Discovered Channels folder to any other folder of your choice. For information on how to do this, visit the Moving a Channel between Channel groups section.
If you would like to add additional groups yourself, ensure that you have theChannel groupstab selected, then click on theAddbutton on the top right corner of the panel. This will open a new window allowing you to add A new window will appear, allowing you to enter the group's name and any access code your group might be using. Once you set these parameters, click on theAddbutton and a new group folder will be created in the Directoryits associated trunk access code (TAC), if applicable.
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Click on the Add button to add the new group to the Directory.
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If you use synchronisation, such as Cisco AXL, you need not manually configure channel groups, since TIM Plus automatically imports channels from your telephone system, placing them in their respective groups. |
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Configuring a
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channel group
To configure the Channel group's properties, select the group properties of a channel group, highlight the group you want to configure and click on the Properties button from at the top-right corner of the panel, as shown below:
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This A new window will open a new window , where you can configure the properties of your Channel group:-
General
Each Channel group will require a name by which it can easily be identified. This is normally related to the name by which it is referred to in your organisational directorychannel group. Each tab in the Group properties window is described below:
General
In the
tab you can edit the name of the channel group and its associated access code, if applicable.
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| Field | Description |
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| Name | Simply type the name by which you would like to identify the Channel group. |
| Access code | Simply type an access code associated with this group. |
Channels in this group emulate network termination
This option is applicable only applies if you have a enabled integrated call recording option in place. If your trunk is part of an ISDN group, it can be ignored. If the trunk is part of a Private circuit, you will need to turn this on, by tickink the box next to it.
Telephony
The referencemacroon your system. Its purpose is to indicate that the far end of the channel's physical connection is emulating PSTN network termination (NT), such as in a private circuit scenario.
Telephony
The
tab gives you the option
allows you to
decide whether you would like to exclude the
Channel currently-selected group from
having calls logged and/or recorded against it (assuming a Magic box in place to allow recording). If you do not want calls for this channel group logged, recorded or included in call statistics, tick the box provided:being logged by TIM Plus. If call recording integration is enabled, you can also exclude calls from being recorded.| Screenshotmacro |
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NOTE: If channels are excluded from call statistics, they will not be counted when looking at call concurrency. |
Tariff
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| Option | Description |
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| Do not log | Calls for this channel group will not be logged by TIM Plus. In addition, if integrated call recording is in use, no audio recordings will be available |
| Do not record calls | Calls for this channel group will not be recorded, if integrated call recording is in use |
| Exclude channels from call statistics | Collection of statistics will not be performed for this channel group |
Tariff
The Tariff tab gives you the ability to select a default tariff table to use, when costing calls for this channel group.
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By default, TIM Plus is supplied with a standard BT tariff which will automatically pick up national, international and mobile dial codes. Bespoke |
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tariffs can also be provided |
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<a id="Renaming a Channelchannel group"></a> |
Renaming a
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channel group
To rename a Channel channel group, highlight the group you want to amend locate it in the Directory and click on the Properties tab.
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In the A new window , highlight the current name and overwrite this with the new group name, then pressSavewill open, where you can specify a new name for the group. Click Save to apply the changes.
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Deleting
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a channel group
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When you delete a channel group, you are deleting all the information contained within that group, including all channels and the calls associated with those channels! |
To remove a Channel channel group from the Directory, select the group you want to remove and click on thethe Properties button. In the new Channel properties window that opens, you have the option to delete the selected group. You will also be asked to confirm deletion, in order to prevent groups will open, click on the Delete button to remove the channel from the Directory; a confirmation will be required, to prevent users being deleted accidentally.
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