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What is a user group?
User groups contain A user group is a container of individual users, and normally together they mimic the organisational structure of your company, allowing enabling you to run reports on, and restrict access to, parts of the TIM Plus directory.
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The Discovered Users folder
A special user group - ,
- Referencemacro Label Discovered Users
, is automatically created in TIM Plus to harvest hitherto-unknown user information from the call data received from your telephone system. Over time, when all possible users have been collected by the Discovered Users folder, you can create your own user groups based on the structure of your organisation, and move users into these new groups.
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The
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| Option | Description |
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| Do not log | Calls to and from this user group will not be logged by TIM Plus. In addition, if integrated call recording is useused, no audio recordings will be available |
| Do not record calls | Calls to and from this user group will not be recorded, if integrated call recording is in use |
| Exclude users from call statistics | Collection of statistics will not be performed for calls to and from this user group |
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Deleting a user group
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When you are deleting delete a user group, you are deleting all the information contained within that group, including all users and calls associated with those users! |
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