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| Task5 | Deleting a User user group |
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| Task1 | What is a User user group? |
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| Task2 | Adding a User user group |
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| Task3 | Configuring a User user group |
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| Task4 | Renaming a User user group |
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<a id="What is a Useruser group?"></a> |
What is a
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user group?
User groups are containers of users and they often A user group is a container of individual users, and together they mimic the organisational structure of your company, allowing senior management to report on calls by department. Access to the Directory can be restricted to one specific user group, so that managers can report only on their own department; for information on how to apply these restrictions, refer to the Web users sectionenabling you to run reports on, and restrict access to, parts of the TIM Plus directory.
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The Discovered
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Users folderWhen you first
configure the system, a user group - called Discovered Users - is created by default in the Directory. The function of the A special user group, users folder is to pick up newly discovered extensions and it should not be renamed or deleted from the system. Once you add your own groups in the Directory, extensions can be moved across from the Discovered Users folder to the newly created ones; for information on how to move users from one group to another, check the Moving a user between two groups section, is automatically created in TIM Plus to harvest hitherto-unknown user information from the call data received from your telephone system. Over time, when all possible users have been collected by the Discovered Users folder, you can create your own user groups based on the structure of your organisation, and move users into these new groups.
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If you are using third party synchronisation, e.g. Cisco AXL, all user groups are being imported automatically in TIM Plus, preserving the directory structure from the phone system.
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Adding a
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user group
To add a new user group to the Directory, select the
tab from the Groups panel and click on the
Add button
at the top-right hand side of the Groups panel.
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A new window will appear, allowing you to add the name of the group and its associated pilot/hunt group number, if applicable.
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Click on the Add button to add the new group to the Directory.
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If you use synchronisation, such as Cisco AXL, you need not manually configure user groups, since TIM Plus automatically imports users from your telephone system, placing them in their respective groups. |
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Configuring a
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user group
To configure the properties of a user group, highlight the group you are interested in want to configure and click on the Properties button at the top-right corner of the panel:
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A new window will open, where you can configure the properties of your the user group. Each tab in the
window
will be explained is described below:
General
The In the
tab
allows you
to enter a name for your user group, by which it can be easily identified in the system; usually, the name relates to the role the group plays in your internal organisational structure, e.g. Accounts, Sales, IT etc. If the group has a pilot/hunt number, you can enter this in the box providedcan edit the name of the user group and its associated pilot/hunt group number, if applicable.
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The
tab gives you the option to exclude the
current currently-selected group from being logged
or recorded in the system - assuming a by TIM Plus. If call recording
devices is integrated with TIM Plusintegration is enabled, you can also exclude calls from being recorded.
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The following options can be enabled or disabled in this panel:
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| Do not log |
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| Calls to and from this user group will not be logged by TIM Plus. In addition, if integrated call recording is used, no audio recordings will be available |
| Do not record calls | Calls to and from this user group will not be recorded, if integrated call recording is in use |
| Exclude users from call statistics |
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Any users in a group that is set to Do not log will not count towards your user license. |
Alarms
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| Collection of statistics will not be performed for calls to and from this user group |
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Your software license user capacity does not include users inside groups whose Do not log option is enabled. |
Alarms
TIM Plus can send e-mail alerts when calls whose properties match certain criteria have happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.
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Dialled number alarm
Alarms can be set to activate when a part or full number is dialled. If you want to add a series of full or partial numbers, you can separate these entries by a comma, as shown above. Acceptable formats include: 00, 09, 020726526, 02072652600.
Cost alarm
You can trigger an alarm to be activated when a call exceeding a pre-set cost is made by anyone on this site. Note that the cost will relate to the local currency. For example, in the screenshot above, the
would be £5 in UK, €5 in Europe or US$5 in USA.Duration alarm
An alarm can be activated when a call exceeding a predetermined duration is made by anyone in this User group. All durations are shown in seconds (e.g. 30 minutes = 1800 seconds)
Missed call alarm
You can be alerted if any calls are missed for the User group, by ticking the box alongside the Enable missed call alarms for this group, then type in the e-mail address of the person who you would like to send notification to as shown above. You may type multiple e-mail addresses as long as you separate them by comma.
Dialled number alarm
Alarms can be set to activate when a part or full full or partial number is dialled by a any user within the selected group. If you want to To add a series of full or partial numbers, you can separate each entry one with a comma, as shown above. Acceptable formats include: An example might be 00, 020, 020726526, 02072652600.
Cost alarm
An alarm can be set to activate activated when a call made call made by a any user within the selected group exceeds a pre-set cost. Note that the cost will relate to the local currency, e.g. in the screenshot above, the 5.00 would be £5 in UK, €5 in Europe or US$5 in USA.specific cost.
Duration alarm
An alarm can be activated when a call made by a any user within the selected group exceeds a predetermined duration, measured in seconds.
Missed call alarm
An alarm for missed calls on E-mail notifications of missed calls can be activated for users in the selected group can also be set up, by ticking the box Enable missed call alarms for this group.
Charge
This section allows you site option.
Delivering the alarm notification
To receive an e-mail notification from TIM Plus about any of the aforementioned alarms, enter the address of the e-mail recipient in the box provided; to send alerts to multiple e-mail addresses, separate each one with a semicolon.
Charge
The
tab gives you the ability to add a percentage markup to all calls in the selected group. To apply the charge, enter the percentage by which you would like to mark up calls, as shown below:
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Tariff
This section allows you The Tariff tab gives you the ability to select the tariff that will apply to a default tariff table to use when costing calls made by users in this user group.
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By default, TIM Plus is supplied with a standard |
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tariff table for the country of installation, which |
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includes details of national, international and mobile/cellphone dial codes. Bespoke |
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tariffs can also be provided on request. |
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Renaming a
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user group
To rename a user group, locate the entity it in the Directory and click on the Properties tab button.
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In the A new window , highlight the current group name and overtype the new name, then press will open, where you can specify a new name for the group. Click Save to apply the changes.
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Deleting a
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user group
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PLEASE NOTE: When you are deleting delete a user group, you are deleting all the information contained within the that group, including all users and the calls associated with those users! |
To remove delete a user group from the Directory, select the group you want to remove and click on the Properties button. In the new window that opens, you have the option to delete the selected group. You will be asked to confirm the deletion, in order to prevent groups being deleted accidentally.
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The Group properties window will appear. Click on the Delete site tab at the bottom-left of the window to remove the group from the Directory; a confirmation will be required, to prevent the group being deleted accidentally.