<a id="What is a Useruser group?"></a>

What is a

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user group?

User groups are containers of users and they often A user group is a container of individual users, and together they mimic the organisational structure of your company. The User groups allow senior management to report on calls by department and then drill-down further to see individual user activity. Access can be restricted to one specific group, so that managers can report only on their own department. See the Web users section for more information on how to apply these restrictions.The Discovered Users folder is the User group created by default in the system to pick up new extensions. As you add your own groups, you can move users from the Discovered Users folder into the , enabling you to run reports on, and restrict access to, parts of the TIM Plus directory.

The Discovered Users folder

A special user group,

<a id="Adding a Useruser group"></a>

Adding a

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user group

To add a new user group to the Directory, select the

If you are using third party synchronisation (e.g. Cisco AXL), you will automatically pick up the User groups as they are configured in your phone system.

If you would like to add additional groups yourself, click on theAddbutton at the top right-hand side of the Groups panel. A new window will appear, allowing you to add the name of the group 's name and its associated pilot/hunt group number. Once you set these parameters, click on theAddbutton, if applicable.

To configure the rest of the properties of your User group, read the section below:

Click on the Add button to add the new group to the Directory.

<a id="Configuring a Useruser group"></a>

Configuring a

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user group

To configure the properties of a user group, highlight the group you want to configure and click on the Properties button on at the top-right corner of the panel:

This A new window will open a new window containing , where you can configure the properties of your User group:-

General

Each User group requires a name by which it can easily be identified. This is normally related to the name by which it is referred to in your organisational directory (e.g. Accounts, Sales, IT etc)the user group. Each tab in the 

General

In the

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Telephony

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The

Telephony

In the Telephony section, you can decide whether you would like to exclude the entire group from having their calls logged and/or recorded (assuming a Magic box in place to allow recording)

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The following options can be enabled or disabled in this panel:

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You may also exclude all users in any group from call statistics. In this instance, their calls are logged but not included in any 

Alarms

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Alarms

TIM Plus can send e-mail alerts when calls whose properties match certain criteria have happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.

Dialled number alarm

Alarms An alarm can be set to activate activated when a part full or full partial number is dialled . If you want to by any user within the selected group. To add a series of full or partial numbers, you can separate these entries by separate each one with a comma, as shown above. Acceptable formats include: An example might be 00, 09020, 020726526, 02072652600.

Cost alarm

You can trigger an alarm to An alarm can be activated when a call exceeding a pre-set cost is made by anyone on this site. Note that the cost will relate to the local currency. For example, in the screenshot above, the 

Duration alarm

An alarm can be activated when a call exceeding made by any user within the selected group exceeds a predetermined duration is made by anyone in this User group. All durations are shown in seconds (e.g. 30 minutes = 1800 seconds), measured in seconds.

Missed call alarm

You E-mail notifications of missed calls can be alerted if any calls are missed for the User activated for users in the selected group, by ticking the box alongside the Enable missed call alarms for this group, then type in the e-mail address of the person who you would like to send notification to as shown above. You may type site option.

Delivering the alarm notification

To receive an e-mail notification from TIM Plus about any of the aforementioned alarms, enter the address of the e-mail recipient in the box provided; to send alerts to multiple e-mail addresses as long as you separate them by comma, separate each one with a semicolon.

Charge

This section allows you to automatically uplift the cost of any calls made by this The 

Tariff

This section allows you The Tariff tab gives you the ability to select the tariff that will apply to a default tariff table to use when costing calls made by users in this User group.

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<a id="Renaming a Useruser group"></a>

Renaming a

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user group

To rename a User user group, highlight locate it in the group Directory and click on the Propertiestab button.

In the A new window , highlight the current name and overwrite this with the new group name, then press Savewill open, where you can specify a new name for the group. Click Save to apply the changes.

<a id="Deleting a Useruser group"></a>

Deleting a

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user group

To delete a user group from the Directory, select the group you want to remove and click on the Properties button. In the new window that opens, you have the option to delete the selected group. You will also be asked to confirm deletion, in order to prevent groups being deleted accidentally.

The Group properties window will appear. Click on the Delete site tab at the bottom-left of the window to remove the group from the Directory; a confirmation will be required, to prevent the group being deleted accidentally.