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Once you have created your score cards, you can use them to score any call logged by the system.  You You can then run reports on these scored calls, in order to assess the performance of your staff.

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To score a call from an itemised report interface, click on it to display the

Referencemacro
LabelCall detail
window, then select the
Tabmacro
LabelScore
tab, as shown below:

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URL/download/attachments/4817806/questions_5.png