<p>You can create your own score cards and rate any call for evaluation
purposes. These score cards are based on a list of Questions which
you as a user can create. </p>

<p>To add Questions, you will need to select the <span class="button">Questions</span> button from the list and the following screen will appear:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/questions_1.png" alt="Questions" />

<h2>Adding a question</h2>

<p>To add a new Question, just click on the <span class="button">New</span> button on the top right-hand side of the screen, as shown below:

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/questions_6.png" alt="Questions" />

<p>The following screen will appear from where you can type in your question.</p>

<p>Then, you will need to select the type of
answer you want. Questions can have three types of answer:</p>

<ul>
	<li><b>Yes/No answers</b>  e.g. Was the call answered quickly?</li>
	<li><b>Range answers</b> e.g. 1-10 e.g. How well did the agent understand your requirements?</li>
	<li><b>Multiple choice answers</b>  e.g. Excellent, Good, Average, Below average, Very bad.</li>
</ul>

<p>Once you are done, click on the <span class="button">Add</span> button, as shown below:</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/questions_2.png" alt="Questions" />

<h2>Editing a question</h2>

<p>To edit any question, simply click on it from the list of the <span class="reference">Questions</span> screen and its window will appear as in the example below:</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/questions_3.png" alt="Questions" />

<p>You then have the option of editing the question, changing the type of answer or editing the list of answers provided.</p>

<p>Alternatively press the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/cross_button.png" /> icon to remove the question from the list altogether.</p>

<p>A sample scorecard showing an example of these questions in context is shown below:</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/questions_4.png" alt="Questions" />

<p>Our reporting interface provides a comprehensive analysis of
previously-scored calls, enabling you to quickly and easily evaluate
the answers to your scored calls.</p>

<p>All "Yes/No", "Range" or "Multiple Choice" questions are
summarised in a clear, easy-to-understand format.</p>

<p>Each question is shown separately and grouped into their respective categories.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/questions_5.png" alt="Questions" />

<a id="Overview"></a>