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Account code
If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided.
Reporting_filter |
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Filter | Account code |
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Value | 0140 |
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Header | Description |
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Name | The name of the entity for each line of data |
Inbound | - : The number of inbound answered calls, including transferred calls
- Ext duration: The total duration of all inbound external calls (in hours, minutes and seconds)
- Int duration: The total duration of all inbound internal calls (in hours, minutes and seconds)
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Outbound | - : The number of outbound calls made
- Ext duration: The total duration of all outbound external calls (in hours, minutes and seconds)
- Int duration: The total duration of all outbound internal calls (in hours, minutes and seconds)
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Totals | - : The total number of calls including all inbound and outbound, both internal and external
- Duration: The total duration of time spent on all inbound and outbound calls
- Cost: The total cost of all calls
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Header | Description |
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Date & Time | The date and time the call started |
Source | The place from where the call originated |
CLI | The telephone number of the remote caller for inbound calls |
Route | The information displayed in this field is determined by the type of call: - for incoming calls, this shows the CLI of the caller;
- for incoming internal calls, this shows either the caller's username or extension number;
- for outgoing calls, this shows the dialled number.
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Destination | The information displayed in this field is determined by the type of call: - for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available;
- for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list;
- for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ].
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Response | The length of time it took for the call to be answered (i.e. the response time) |
Duration | The duration of the call (in hours, minutes and seconds) |
Cost | The cost of the call |
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