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The User Activity report provides a comprehensive summary of internal and external call activity - both inbound and outbound - for each site, group or user. It 's is also possible to drill down into each entity to obtain the same call information at a more detailed level.

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Account code

If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided. 

Reporting_filter
FilterAccount code
Value0140

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Reporting_filter
FilterSort results by
ValueDayName

Ignore short missed calls

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HeaderDescription
NameThe name of the entity for each line of data

Inbound

  • Squiggle: The number of inbound answered calls, including transferred calls
  • Ext duration: The total duration of all inbound external calls (in hours, minutes and seconds)
  • Int duration: The total duration of all inbound internal calls (in hours, minutes and seconds)

Outbound

  • Squiggle: The number of outbound calls made
  • Ext duration: The total duration of all outbound external calls (in hours, minutes and seconds)
  • Int duration: The total duration of all outbound internal calls (in hours, minutes and seconds)

Totals

  • Squiggle: The total number of calls including all inbound and outbound, both internal and external
  • Duration: The total duration of time spent on all inbound and outbound calls
  • Cost: The total cost of all calls

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HeaderDescription
Date & TimeThe date and time the call started
SourceThe place from where the call originated
CLIThe telephone number of the remote caller for inbound calls
Route

The information displayed in this field is determined by the type of call:

  • for incoming calls, this shows the CLI of the caller;
  • for incoming internal calls, this shows either the caller's username or extension number;
  • for outgoing calls, this shows the dialled number.
Destination

The information displayed in this field is determined by the type of call:

  • for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available;
  • for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list;
  • for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ].
ResponseThe length of time it took for the call to be answered (i.e. the response time)
DurationThe duration of the call (in hours, minutes and seconds)
CostThe cost of the call

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To modify your report to cover a larger organisational scope, click on

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an element of the breadcrumb as shown below:

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