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Account code
If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided.
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Ignore short missed calls
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Site Level
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The headers of this report are as follows
Results are shown for each organisational level: site, group and individual user, where a table is shown with the following headers:
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Name | This column tells you which entity the data displayed refers to, e.g site, department user etc. | Inbound | The answered calls columm is always displayed in green. It allows you to re-order the Call analysis report based on incoming call information. You can re-arrange based on any of the following selection criteria:: The total volume of calls received by this entity.The name of the entity for each line of data |
Inbound |
| Outbound | The outbound calls column is always displayed in blue. It shows the total number of calls for each half hour, the maximum, average and total duration for calls in that half hour and average and total cost of calls made in that half hour. It also allows you to re-order the Call analysis report based on this outbound call information. You can re-arrange based on any of the following selection criteria:: The total volume of calls made by this entity.
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Outbound |
| Totals | The missed calls column is always displayed as red. It allows you to re-order your call analysis detail based on whichever of the following criteria is most important:
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Totals |
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Site Level
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Group level
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Individual user level
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Itemised call list
When drilling down into an individual user, the report style changes to an itemised call list rather than a call summary table:
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The column headers of this level the itemised call list are as follows:
Header | Description |
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Date & Time | Shows the The date and time the calls was call started. |
Source | Details of The place from where the call originated. |
CLIShows | The telephone number of the caller line identity of the incoming call.remote caller for inbound calls |
Route | Shows the number that was dialled, in the case of an outgoing or internal call. |
Destination | For outgoing calls, shows the destination of the call; for other calls, shows the type of call, e.g. unanswered, abandoned, internal, feature call. |
Response | The response field shows the length of time it took before the call was answered The information displayed in this field is determined by the type of call:
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Destination | The information displayed in this field is determined by the type of call:
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Response | The length of time it took for the call to be answered (i.e. the response time.) |
Duration | Shows the The duration of the call (in hours, minutes and seconds.) |
Cost | Shows the The cost of the call. |
Shows only if there is a recording associated with the call. To play, simply click on this icon. |
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To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:
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