Versions Compared

Old Version 29

changes.mady.by.user Document Admin

Saved on

compared with

New Version Current

changes.mady.by.user Editor

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Screenshotmacro
Borderfalse
URL/download/attachments/9568285/inbound_call_performance_filters.png

Account code

If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided. 

Reporting_filter
FilterAccount code
Value0140

...

Reporting_filter
FilterDialled number
Value0033

You can use the ! symbol to explicitly exclude a dialled number from the report's results, and/or the 

Referencemacro
Label*
 symbol as a wildcard in digit pattern matching.  For example, to exclude calls to Tri-Line, but include all others, you could use !020726526*

...

. To report on more than one dialled number, use a comma to separate each entry.

Duration

To filter calls above or below a particular duration, enter the desired duration in seconds.

...

HeaderDescription
Date & TimeThe date and time the call started
SourceThe place from where the call originated
CLIThe telephone number of the remote caller for inbound calls

Route

The information displayed in this field is determined by the type of call:

  • for incoming calls, this shows the CLI of the caller;
  • for incoming internal calls, this shows either the caller's username or extension number;
  • for outgoing calls, this shows the dialled number.

Destination

The information displayed in this field is determined by the type of call:

  • for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available;
  • for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list;
  • for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ].
ResponseThe length of time it took for the call to be answered (i.e. the response time)
DurationThe duration of the call (in hours, minutes and seconds)
CostThe cost of the call

...