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The Frequent Numbers report shows a top-ranking list of the most frequent outgoing calls. The reports is useful in deciding whether you need to invest in private wires to common destinations - such as to your other offices - or in making decisions about which telecom carrier you should use to various call destinations. The report information can also assist you when negotiating numbers that you call, or are called by, most frequently. By highlighting your most frequently-called destinations, the report can help you to determine if private circuits to your commonly-called destinations would be beneficial; it can also help you negotiate call rates with your network provider(s).

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If both a site and group have been selected, you can further limit the report's results to include only calls by involving a particular user, by selecting it that user from the drop-down list.

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Once you have selected the scope of your report, click on the Next button to set additional report parameters and options. To , or to run the report immediately without doing so, click the Finish button.

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Account code

If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided. 

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You can use the ! symbol to explicitly exclude a trunk access code from the report's results, and/or the 

Selecting the report options

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Don't replace numbers with contact names

Tick this option if you do not want to replace dialled numbers, CLIs and account codes replaces with their named equivalentsassociated names, as they are defined in your web user's contacts list(s).

Call frequency

Tick this option if you want to limit the report to display calls that were called minimum frequency, enter that frequency here. e.g. If you want to display only This option determines how frequently a call must have been dialled in order to feature in the results of this report. For example, to include only phone numbers that have been called dialled twenty times , then enter the number 20 in here or more, enter 

To limit the report's results to display only calls that were dialled a specific number of times, according to the frequency limit that you set.

Group results by

You may choose report on the most frequent number dialled or the most frequent number that calls in. To select, simply click on the options as shown below:Choose from the drop-down list whether to group your results by CLI or dialled number.

Sort data by

You may To choose to sort the results based on any of the options in the drop-down list below:the criteria that is used in determining the most frequent calls, select a field from the 

Sort order

Choose whether you would like from the

Sort results by

You may choose the order in which results are sorted, by selecting the appropriate option from the list provided:To sort your report's results by a particular column, select it from the 

Ignore short missed calls

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Missed calls below a certain duration can sometimes pollute the meaning of a report's results. To exclude such short calls from your report, enter the duration below which you'd like to ignore calls. If you would like to exclude very short calls (a duration threshold in the text box provided, e.g. to ignore calls below 3 seconds), simply enter the number enter 

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This section allows you to choose the output media format of your completed report. To select the desired format, click on the drop-down list and choose from the available options: Web, PDF, Excel, CSV and XML. The formats available are 

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, 

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, 

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, 

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 and 

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More details about each report format are available in the Setting the report format section above.

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Creating the report

When you have chosen selected a reporting period , and are happy with your selections, you have two options:

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and have chosen any filters and options, you can either run the report immediately by clicking on the

If you click on the Run now button, the report will run instantly in your chosen format.

If you want to schedule the report to run at a later time, follow the instruction given in the Schedule a report section.

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The report's results

When selecting WEB as the output format, this report will appear as below. To view details of any filters or selection parameters used in creating this report, simply click on About this report on Below is an example of this report's output in Web format. By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.

As with all reports , the header produced by TIM Plus, each page of the report includes the following information:

• the report's title
• the date and time of that the report was generated
• the name of the report, if applicable

The

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Web format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results.

The body of the report consists of contains a detailed table showing a summary of each frequently -called destinationdialled number or CLI along with their associated destinations. The following column headers are used, with totals displayed at the foot of the table are described below:

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All dialled numbers, CLIs and locations in the table are shown as hyperlinks; clicking on any of them displays an itemised list of calls to/from each one.

To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:

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