The Frequent Numbers report shows a top-ranking list of the most frequent outgoing calls. Use this information, for example, to decide whether you need to invest in private wires to common destinations, such as to your other offices. This report also helps in making decisions about which telecom carrier you should use to various call destinations. Partial telephone numbers can be specified so as to narrow your search down to very specific information (e.g. London numbers only). This information can also assist you when negotiating numbers that you call, or are called by, most frequently. By highlighting your most frequently-called destinations, the report can help you to determine if private circuits to your commonly-called destinations would be beneficial; it can also help you negotiate call rates with your network provider(s).

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Running the report

On the Reports screen, click on Enterprise Overview in the reports list and then press select the Frequent numbers report from the left-hand pane and click the Select this report button.

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A new window will appear, where you can select set the criteria for parameters of your report.

Selecting the reporting period

Every report requires a period to run overFor each report, you must specify a time span that covers the calls you want the report to include. This is generally defined known as the "Reporting reporting period".

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There are several preset periods that can be selected from a drop-down list. The predefined periods are based on a standard Gregorian calendar and are defined as followsreporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:

Period	Description
Today	The start and end dates are set to the current date. The start time is set to 00:00:00 and the end time to 23:59:59.
Yesterday	The start and end dates are set to the current date minus one day. The start time is set to 00:00:00 and the end time to 23:59:59.
This week	The start date is set to the first day of the current week (normally Monday) of the current week. The end date is set to the current day. The start time is set to 00:00:00 and the end time to the current time.
Last week	The start date is set to the date of the last Monday, and the end date is set to the start date plus seven days. The start time is set to 00:00:00 and the end time to 23:59:59.
This month	The start date is set to the first day of the current month. The end date is set to the current day. The start time is set to 00:00:00 and the end time to the current time.
Last month	The start date for this period is set in three stages. : The day is set to 01, the first day of the month. The month is set to the current month minus one, or in the case of January, it is set to 12previous month. The year is set to the current year, unless it is a new yearcurrently January, in which case, the previous year is reduced by oneused. The start and end times are set to 00:00:00 and 23:59:59 respectively.
This year	The start date is set to the first day of the first month of the current year, whilst the end date is set to today's date. The start and end times are set to 00:00:00 and 23:59:59 respectively.
All calls	The start and end dates and times are set to the date dates and time times of the first and last call in the entire call database, respectively.
Custom period	Enter the start and end dates and times into the boxes below. The start and end times are linked to their respective dates.

If you want to be more specific, you can choose the Custom period from the drop-down list. This option will allow you to define the Start date and End date yourself, as well as the Start time and End time of the calls In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the

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drop-down list and specifying your own

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Label	Start date

,

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Label	Start time

,

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Label	End date

and

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Label	End time

of the period you want to report on.

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When the report is executed, the reporting engine will substitute the start and end dates based on the current date or the relevant selection made by the user.

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Once you have set the report's reporting period, click on the Next button to set more of the additional report 's parameters and options, or select the Finish button to run the report immediately.

Selecting the reporting entity

The reporting Reporting entity paramater parameter allows you to select which the part of your organisation you want to run the report for (site, extension group, channels or individual extensions)whose calls the report should include, e.g. a site, a group or an individual user.

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Site

TIM Plus will allow you to log information from up to five sites. If you want to To report on a particular site, select your preferred site it from the drop-down list , alternatively leave the default settings as or select All sites .

Reporting_filter

Filter	SitesSite
Value	All sites

Tip
The username and password you have been allocated might be restricted to a specific site or group. If you need additional permissions, please contact your system administrator.

Group

...

Group

If a site has been selected, you are able to further limit the report's results by selecting a group from the drop-down list.

Reporting_filter

Filter	GroupsGroup
Value	All groups

Please note that the drop-down list for each group will appear only if a site has already been selected.

User

...

User

If both a site and group has have been selected, you can also choose to report on further limit the report's results to include only calls involving a particular user, by selecting that user from the drop-down list, or you can leave the default setting as All users.

Reporting_filter

Filter	User
Value	All users

Tip
If your web account is restricted to a specific site or group, only those entities to which you have access will be available in the drop-down lists.

Once you have set selected the scope of your report's entities, click on thethe Nextbutton button to set more of the report's features or select theFinishbutton additional report parameters and options, or to run the report immediately, click the Finish button.

Selecting the report filters

This option allows you to filter out certain calls from your results, by selecting the values of the parameters. You can limit the results of your report by choosing one or more of the following filters:

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These filters allow you to be very specific, when deciding the call information you would like to display in the final report.If you do not want to select any filters, simply press theNextbutton to skip.

Please find a brief description of all filters below:

Account code

If you want to To produce a bill report consisting only of all chargeable calls that were made using a particular account code, enter this the account code in the field provided.

Reporting_filter

Filter	Account code
Value	0140

To report on more than one account code, you can use separate each code using a comma to separate the entries.

Call type

This filter allows you to define the type of call you would like want to report on. If you would like to report on all calls, leave the default setting as , in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal etc. To report on all types of call, set this to All calls.

Reporting_filter

Filter	Call type
Value	All calls

If you want to report on one call type in particular, expand the drop-down list and select from the available options.

Carrier

If you use more than one carrier, you can choose which carrier's calls to report on. To report on all calls from all carriers, leave the default setting as All carrierslimit the results to include only calls that were made using a specific carrier.

Reporting_filter

Filter	Carrier
Value	All carriers

Info
If you use only

...

one carrier, there will be no drop-down list available and no option to choose a

...

carrier.

CLI

The Caller Calling Line Identification (CLI) is a phone number that calls your organisation. This is sometimes withheld by the person making the call.You may choose to report on calls from a particular CLI or from numbers beginning with a particular CLI. For example, for the telephone number of the remote caller in an incoming call scenario.

You can report on calls that originate from a specific CLI or those whose CLI matches a particular pattern of digits. For example, to report on all incoming calls from Tri-Line, you would could enter 02072652600.

Reporting_filter

Filter	CLI
Value	02072652600

This filter accepts the comparison operators ! and * (e.g. You can use the ! symbol to explicitly exclude a CLI from the report's results, and/or the

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Label	*

symbol as a wildcard in digit pattern matching. For example, to exclude calls from Tri-Line, but include all others, you would could use !020726526*). To report on more than one CLI, user use a comma to separate the entrieseach entry.

Cost

If you want to add a filter for call costs, type in the cost you wish to defineYou can define a cost filter to include calls above or below specific values by entering your criteria, as shown below. :

Reporting_filter

Filter	Cost
Value	<2.00

This filter allows you to You can specify a range (-) or use comparison operators (cost range by using the

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Label	-

symbol; to specify limits, use the comparison operators, >, <, ! and *)and

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Label	!

.

Destination

If you want to filter calls to a specific, known destination, you can type the name of the destination in the field text box provided. This filter accepts the comparison operators ! and * symbols for excluding values and specifying partial matches, respectively.

For example, if you want wanted to exclude all calls to France, you could enter

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Label	!France*

, as shown below:

Reporting_filter

Filter	Destination
Value	!France*

Dialled number

To filter calls to a specific dialled number, type the number that was dialled it in the text box provided. The dialled number can be a number that you dial out, or a DDI number within your organisation that someone dials in to get to a particular extensionis defined as the number that is dialled (in the case of an outbound call), or the DDI number that the remote party dialled to reach a particular extension or group (in the case of an inbound call).

To filter calls to a specific area, a partial number may can be entered (e.g. 0033, for for calls to France).

Reporting_filter

Filter	Dialled number
Value	0033

This filter accepts the comparison operators ! and * (e.g. to exclude calls to 0207 265, enter !0207265* ).You can use the ! symbol to explicitly exclude a dialled number from the report's results, and/or the

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Label	*

symbol as a wildcard in digit pattern matching. For example, to exclude calls to Tri-Line, but include all others, you could use !020726526*). To report on more than one dialled number, use a comma to separate each entry.

Duration

To filter calls above or below a particular duration, enter the number of seconds and the relevant symbol in the box provided. This filter allows you to specify a range (-) or use comparison operators (>, <, ! and *).

Reporting_filter

Filter	Duration
Value	>1800

desired duration in seconds.

Reporting_filter

Filter	Duration
Value	>1800

You can specify a duration range by using the

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Label	-

symbol; to specify limits, use the comparison operators, >, <, and

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Label	!

.

In the above example, the filter report will look for return only calls longer than 1800 seconds (30 minutes). Alternatively, you may want to exclude calls below a certain threshold (e.g. below 3 seconds).

LCR code

If you are using To filter your results to include only calls that used a Least Cost Routing (LCR) , you may want to filter your results the by LCR code, in order to check a bill from your LCR provider. To do this, enter the LCR code enter it in the text box provided.

Reporting_filter

Filter	LCR code
Value	162

This filter accepts the comparison operators ! and * (e.g. to exclude a specific LCR code, add the code with the required operators !162*)

You can use the ! symbol to explicitly exclude a LCR code from the report's results, and/or the

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Label	*

symbol as a wildcard in digit pattern matching. For example, to exclude calls made using all LCR codes beginning

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Label	162

, you could enter

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Label	!162*

. To report on more than one LCR code, use a comma to separate each entry.

Response

This option allows you to filter calls based on their response time.The results will be filtered according to the , measured in seconds. Specify the desired response time threshold that you define in the text box provided field. The threshold you specify will be measured in seconds.

Reporting_filter

Filter	Response time
Value	>10

In the above example, the search results will display calls that have a response time above greater than 10 seconds.

You can specify a response time range by using the

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Label	-

symbol and; to specify limits, use the comparison operators, >, <, and

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Label	!

.

Start time

This option allows you to filter calls based on the start time of the call , which is basically the time of day the call started. Enter your preferred Specify the start time in the field text box provided , using the following format the hh:mm:ss format.

For example, if you want your results to include only calls logged that began after 10 a.m. onlyam, you need to could enter 10:00:00 in the Start time field, as shown below:

Reporting_filter

Filter	Start time
Value	10:00:00

Trunk access code

If you want to filter your results by a trunk access code, enter this in the field provided. For example, to exclude all calls with access code 9, add !9 in the filed your telephone system uses trunk access codes to connect calls using specific channels, you can limit your report's results to include only calls made using those codes. Specify the trunk access code in the text box provided.

Reporting_filter

Filter	Trunk access code
Value	9

This filter accepts the comparison operators ! and *.

You can use the ! symbol to explicitly exclude a trunk access code from the report's results, and/or the

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Label	*

symbol as a wildcard in digit pattern matching. For example, to exclude calls made using the

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Label	9

trunk access code, you could enter

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Label	!9

. To report on more than one trunk access code, use a comma to separate each entry.

Selecting the report options

This section allows enables you to further narrow down your report results, by excluding certain types of calls or sorting the . It also allows you to sort the report's results in a particular manner. The filters are fairly self-explanatory. For example, if you would like to exclude weekend calls from the report, simply tick the option to exclude weekend calls. If you would like to ignore missed calls shorter than a specific duration, simply enter the duration in the box.

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Exclude weekends

If you would like to To exclude weekend calls from the search your report's results, simply select the tick-box to exclude weekend callsselect the

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Label	Exclude weekends

option.

Reporting_option

Option	Exclude weekends

Exclude transfers

Select this option if you would like to exclude transfers from the search results. For example if you want to see only how well calls were answered when first presented, you would choose to exclude transfersTo exclude transferred calls from your report's results, select the

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Label	Exclude transfers

option.

Reporting_option

Option	Exclude transfers

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Tick this option if you do not want to replace dialled numbers, CLIs and account codes replaces with their named equivalentsassociated names, as they are defined in your web user's contacts list(s).

Reporting_option

Option	Don't replace numbers with contact names

Call frequency

If you want to limit the report to number called with a minimum frequency, enter that frequency here. e.g. If you want to display only This option determines how frequently a call must have been dialled in order to feature in the results of this report. For example, to include only phone numbers that have been called dialled twenty times , then enter the number 20 in here or more, enter

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Label	20

as the minimum frequency, as shown below:

Reporting_filter

Filter	Call frequency
Value	20

Group results by

You may choose report on the most frequent number dialled or the most frequent number that calls in. To select, simply click on the options as shown below:Choose from the drop-down list whether to group your results by CLI or dialled number.

Reporting_filter

Filter	Group results by
Value	Dialled number

Sort data by

You may To choose to sort the results based on any of the options in the drop-down list below:the criteria that is used in determining the most frequent calls, select a field from the

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Label	Sort data by

drop-down list.

Reporting_filter

Filter	Sort data by
Value	Number of callsCost

Sort order

Choose whether you would like from the

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Label	Sort order

drop-down list whether you want the results of the report to appear in ascending or descending order, by selecting from the drop-down box.

Reporting_filter

Filter	Sort order
Value	Ascending

Sort results by

You may choose the order in which results are sorted, by selecting the appropriate option from the list provided:To sort your report's results by a particular column, select it from the

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Label	Sort results by

drop-down list.

Reporting_filter

Filter	Sort results by
Value	Dialled number

Ignore short missed calls

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Missed calls below a certain duration can sometimes pollute the meaning of a report's results. To exclude such short calls from your report, enter the duration below which you'd like to ignore calls. If you would like to exclude very short calls (a duration threshold in the text box provided, e.g. to ignore calls below 3 seconds), simply enter the number enter

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in the box provided: .

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This section allows you to choose the output media format of your completed report. To select the desired format, click on the drop-down list and choose from the available options: Web, PDF, Excel, CSV and XML. The formats available are

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Label	Web

,

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Label	PDF

,

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,

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Label	CSV

and

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.

More details about each report format are available in the Setting the report format section above.

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Creating the report

When you have chosen selected a reporting period , and are happy with your selections, you have two options:

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and have chosen any filters and options, you can either run the report immediately by clicking on the

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Label	Run now

button, or schedule it for future delivery.

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If you click on the Run now button, the report will run instantly in your chosen format.

If you want to schedule the report to run at a later time, follow the instruction given in the Schedule a report section.

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The report's results

When selecting WEB as the output format, this report will appear as below. To view details of any filters or selection parameters used in creating this report, simply click on About this report on Below is an example of this report's output in Web format. By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.

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As with all reports , the header produced by TIM Plus, each page of the report includes the following information:

the report's title
the date and time of that the report was generated
the name of the report, if applicable

The

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Web format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results.

The body of the report consists of contains a detailed table showing a summary of each frequently -called destinationdialled number or CLI along with their associated destinations. The following column headers are used, with totals displayed at the foot of the table are described below:

Header	Description
Dialled number	This column shows the actual number dialled. Each number is a hyperlink so to see who actually dialled, simply click for a list of individual calls.	Location	This column shows the The telephone number that was dialled
Location	The location name associated with the dialled number . Note that any number can be customised in the locations field of your Directory so that the location name is more pecific e.g. "Joe Bloggs" mobile as opposed to "Vodafone". This makes it easier to identify valid calls.or CLI
Number of calls	This field shows the The total number of calls made to the number alongside.each unique dialled number or from each unique CLI
Total duration	The duration field shows the total time spent on the call calls to each dialled number or from each CLI, displayed in hh:mm:ss format.
Total cost	This is the The total cost of calls to this number. Please note that on multi-national sites the cost would normally be set to appear in local currency.

...

for each unique dialled number

All dialled numbers, CLIs and locations in the table are shown as hyperlinks; clicking on any of them displays an itemised list of calls to/from each one.

To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:

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Frequent Numbers

Versions Compared

Old Version 20

New Version Current

Key

Running the report

Selecting the reporting period

Selecting the reporting entity

Site

Group

Group

User

User

Selecting the report filters

Account code

Call type

Carrier

CLI

Cost

Destination

Dialled number

Duration

LCR code

Response

Start time

Trunk access code

Selecting the report options

Exclude weekends

Exclude transfers

Call frequency

Group results by

Sort data by

Sort order

Sort results by

Ignore short missed calls

Creating the report

The report's results