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The Call Geography report consists of three graphical pie charts, each showing call information grouped by volume, duration and cost, along with a table containing complete information about where, geographically, you are making the calls to. Calls are . An accompanying table is also shown, containing details of where - geographically - your calls are made, classified by their tariff band (e.g. , such as local, national, mobile , or international, etc.)Each segment is presenting as a percentage of the number of calls, showing you how much of the cost is made up of those types of calls. This enables you to quickly see which calls
The proportion of calls to each geographical destination is shown in terms of volume, duration and cost, highlighting the calls that are costing you the most and taking up the most call of your time.
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Once you have set the reporting period, click on the button to set additional report parameters and options, or select the button to run the report immediately.
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NOTE: Running this report over longer periods of time increases the reliability of its results. |
Selecting the reporting entity
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If both a site and group have been selected, you can further limit the report's results to include only calls by involving a particular user, by selecting it that user from the drop-down list.
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If your web account is restricted to a specific site or group, only those entities to which you have access will be available in the drop-down lists. |
Once you have selected the scope of your report, click click on the button to set additional report parameters and options. To , or to run the report immediately without doing so, click the click the button.
Selecting the report filters
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Account code
If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided.
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You can specify a cost range by using the
symbol; to specify limits, use the comparison operators, >, <, and Referencemacro Label -
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Destination
If you want to filter calls to a specific, known destination, type the name of the destination in the text box provided. This filter accepts the ! and * symbols for excluding values and specifying partial matches, respectively.
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Exclude weekends
To exclude weekend calls from your report's results, select the
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Sort results by
To sort your report's results by a particular column, select it from the
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More details about each report format are available in the Setting the report format section above.
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When you have selected a reporting period and have chosen any filters and options, you can either run the report immediately by clicking on the
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- The left-hand pie chart shows the amount of calls to each location
- The centre graph chart shows the time spent on calls to each location
- The right-hand chart shows the cost of calls to each location
Table
The table will show the total amount of shows the following information about the calls made to each location and the percentage-figure for these calls, along with the average, total and percentage costs associated with each destination.The headers of the table are as followscharge band location:
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| Charge band | The column shows the area that was dialled: International, charge band, e.g. Local, National, Other and Personal /Mobile. All charge bands have hyperlinksInternational, Mobile, etc. Each listed charge band is click-able, allowing you to drill-down into the results to see which site, department , extension or person made the calluser made calls to that charge band location. | ||
| % of calls | This column shows the The number of calls per each charge band location as a percentage of the total calls made. To reorder, click on the header to alternate between descending and ascending. | ||
| Number of calls | This column shows the actual number The total volume of calls made to each location. To reorder, click on the header and the report will alternate between the charge band with the most calls and the one with the least callscharge band location. | ||
| % of total durationThis | column shows the number The total duration of calls per made to each charge band location, expressed as a percentage of the total duration of all the calls made. (e.g. 1% of the dotal duration was spent on International calls)all charge bands. | ||
| Average duration | This column shows the The average duration spent on calls to the corresponding charge band. You can reorder to sort in descending and ascending order of average call duration by clicking on the header. | ||
| Total duration | This column shows the The total amount of time spent on calls to the corresponding charge band. To reorder, click on the header to alternate between descending and ascending. | ||
| % of total costThis column | shows the The total cost of all calls made to each charge band location, expressed as a percentage of the total cost of all calls that was spent on calls to the corresponding charge band . | ||
| Average cost | This column shows the The average cost of calls made to this chargeband. To reorder, click on the header to alternate between descending and ascending.each charge band location. | ||
| Total cost | This column shows the The total cost of calls made to this chargeband. To reorder, simply click on the header to alternate between descending and ascending. | The summary line | The summary lineeach charge band location. |
The summary line at the foot of the table shows the total number of calls included in the report, the total duration of calls, average and total costs.
As with all reports produced by TIM Plus, each page of the report includes the following information:
- the report's title, e.g. Call Geography
- the date and time that the report was generated
- the name of the report, if applicable
The Web format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results. By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.
You can easily re-run To modify your report to cover a larger organisational scope, by clicking click on an element of the breadcrumb as shown below:
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