<h2>Introduction</h2>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/call_geography.png" alt="Call geography" />

<p>The Call Geography report includes graphical pie charts and a 
detailed table with complete information about where you make your calls 
to: local, national, international, mobile, etc.</p>


<p>Segments show the percentage as well as the number, duration or cost of calls.  This quickly enables you to see which calls are costing you the most, and taking up the most call
time.</p>

<h2>Understanding the Results</h2>

<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as above.</p>

<p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p> 

<p>All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked.</p>

<p>The final report consists of three pie charts, and a table.</p>

<h4>Pie charts</h4>
<ul>
	<li>The left-hand pie chart shows the amount of calls to the various destinations</li>
	<li>The centre graph shows the time spent on calls to each location</li>
	<li>The right-hand chart shows the cost of calls to each destination.</li>
</ul>


<h4>Table</h4>

<p>This shows in detail the amount of calls that were made to the specific destination, also expressed as a percentage of all calls, along with the average, total and percentage costs associated with each destination.</p> 

<p>The headers of the table are as follows:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=126>Header</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Charge band</b></td>
			<td class="confluenceTd">The <span class="reference">Charge band</span> represents the area dialled, International, Local, National, Other and Personal /Mobile.
				<p>All chargebands have hyperlinks to allow you to drill-down further to see which site, department, extension or person made the call.</p>
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>% of calls</b></td>
			<td class="confluenceTd">This column shows the number of calls as a percentage of the total calls made. To re-order, simply click on the header to 
				alternate between descending and ascending.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Number of calls</b></td>
			<td class="confluenceTd">This column lists the actual number of calls made to each of the charge band shown with the total number of calls for that period showing on the 
				summary line. To re-order, simply click on the header and the report will alternate between the charge band with the most calls and the charge band with the least calls.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>% of total duration</b></td>
			<td class="confluenceTd">Bla bla bla 
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Average duration</b></td>
			<td class="confluenceTd">It shows the average duration spent on calls to this charge band. This is ideal if you are speaking to your carrier about issues like 
				call capping, particularly if the average call duration is quite high. You can re-order to sort in descending and ascending order of average call duration by clicking on the header.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total duration</b></td>
			<td class="confluenceTd">This column shows the total amount of time spend on calls to a particular chargeband. To re-order, simply click on the header to 
				alternate between descending and ascending.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>% of total cost</b></td>
			<td class="confluenceTd">The percentage of total cost allows you to see what percentage of the total cost of all calls was spent on calls to this chargeband.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Average cost</b></td>
			<td class="confluenceTd">It shows the average cost of calls made to this chargeband. To re-order, simply click on the header to alternate between descending and ascending.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total cost</b></td>
			<td class="confluenceTd">This column shows the total cost of calls made to this chargeband. To re-order, simply click on the header to alternate between descending and ascending.
			</td>
		</tr>
		

	</tbody>
</table>

<p>The summary line at the foot of the table shows the total number of calls included in the report, the total duration of calls, average and total costs.</p>

<p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_plus/breadcrumb.png" alt="Breadcrumbs" />

<a id="Introduction"></a>

Introduction

The Call Geography report consists of three pie charts, each showing call information grouped by volume, duration and cost. An accompanying table is also shown, containing details of where - geographically - your calls are made, classified by their tariff band, such as local, national, mobile or international.

The proportion of calls to each geographical destination is shown in terms of volume, duration and cost, highlighting the calls that are costing you the most and taking up most of your time.

<a id="Running the report"></a>

Running the report

On the Reports screen, select the Call geography report from the left-hand pane and click the Select this report button.

A new window will appear, where you can set the parameters of your report.

Selecting the reporting period

For each report, you must specify a time span that covers the calls you want the report to include. This is known as the "reporting period".

There are several preset reporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:

In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the

Once you have set the reporting period, click on the Next button to set additional report parameters and options, or select the Finish button to run the report immediately.

Selecting the reporting entity

The Reporting entity parameter allows you to select the part of your organisation whose calls the report should include, e.g. a site, a group or an individual user.

Site

To report on a particular site, select it from the drop-down list or select All sites .

Group

If a site has been selected, you are able to further limit the report's results by selecting a group from the drop-down list.

User

If both a site and group have been selected, you can further limit the report's results to include only calls involving a particular user, by selecting that user from the drop-down list.

Once you have selected the scope of your report, click on the Next button to set additional report parameters and options, or to run the report immediately, click the Finish button.

Selecting the report filters

You can limit the results of your report by choosing one or more of the following filters:

Account code

To produce a report consisting only of calls that were made using a particular account code, enter the account code in the field provided.

To report on more than one account code, separate each code using a comma.

Call type

This filter allows you to define the type of call you want to report on, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc.  To report on all types of call, set this to All calls.

Carrier

If you use more than one carrier, you can limit the results to include only calls that were made using a specific carrier.

CLI

Calling Line Identification (CLI) is the telephone number of the remote caller in an incoming call scenario.

You can report on calls that originate from a specific CLI or those whose CLI matches a particular pattern of digits. For example, to report on all incoming calls from Tri-Line, you could enter 02072652600.

You can use the ! symbol to explicitly exclude a CLI from the report's results, and/or the

Cost

You can define a cost filter to include calls above or below specific values by entering your criteria, as shown below:

You can specify a cost range by using the 

Destination

If you want to filter calls to a specific, known destination, type the name of the destination in the text box provided. This filter accepts the ! and * symbols for excluding values and specifying partial matches, respectively.

For example, if you wanted to exclude all calls to France, you could enter

Dialled number

To filter calls to a specific dialled number, type it in the text box provided. The dialled number is defined as the number that is dialled (in the case of an outbound call), or the DDI number that the remote party dialled to reach a particular extension or group (in the case of an inbound call).

To filter calls to a specific area, a partial number can be entered (e.g. 0033 for calls to France).

You can use the ! symbol to explicitly exclude a dialled number from the report's results, and/or the 

Duration

To filter calls above or below a particular duration, enter the desired duration in seconds.

You can specify a duration range by using the 

In the above example, the report will return only calls longer than 1800 seconds (30 minutes).

LCR code

To filter your results to include only calls that used a Least Cost Routing (LCR) code, enter it in the text box provided.

You can use the ! symbol to explicitly exclude a LCR code from the report's results, and/or the 

Response

This option allows you to filter calls based on their response time, measured in seconds. Specify the desired response time threshold in the text box provided.

In the above example, the search results will display calls that have a response time greater than 10 seconds. 

You can specify a response time range by using the 

Start time

This option allows you to filter calls based on the time the call started. Specify the start time in the text box provided using the hh:mm:ss format.

For example, to include only calls that began after 10 am, you could enter 10:00:00 in the Start time field, as shown below:

Trunk access code

If your telephone system uses trunk access codes to connect calls using specific channels, you can limit your report's results to include only calls made using those codes. Specify the trunk access code in the text box provided.

You can use the ! symbol to explicitly exclude a trunk access code from the report's results, and/or the 

Selecting the report options

This section enables you to further narrow down your report results, by excluding certain types of calls. It also allows you to sort the report's results in a particular manner.

Exclude weekends

To exclude weekend calls from your report's results, select the 

Exclude transfers

To exclude transferred calls from your report's results, select the

Sort order

Choose from the

Sort results by

To sort your report's results by a particular column, select it from the 

Ignore short missed calls

Missed calls below a certain duration can sometimes pollute the meaning of a report's results. To exclude such short calls from your report, enter a duration threshold in the text box provided, e.g. to ignore calls below 3 seconds, enter 

Selecting the report format

This section allows you to choose the media format of your completed report. The formats available are 

More details about each report format are available in the Setting the report format section above.

<a id="Creating the report"></a>

Creating the report

When you have selected a reporting period and have chosen any filters and options, you can either run the report immediately by clicking on the

<a id="The report's results"></a>

The report's results

Below is an example of this report's output in Web format:

The final report consists of three pie charts and a table.

Pie charts

• The left-hand pie chart shows the amount of calls to each location
• The centre chart shows the time spent on calls to each location
• The right-hand chart shows the cost of calls to each location

Table

The table shows the following information about the calls made to each charge band location:

The summary line at the foot of the table shows the total number of calls included in the report, the total duration of calls, average and total costs.

As with all reports produced by TIM Plus, each page of the report includes the following information:

• the report's title
• the date and time that the report was generated
• the name of the report, if applicable

The Web format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results. By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.

To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below: