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The Call Analysis report breaks down your working day into half-hour segments, providing a clear graphical representation of how many your outbound, answered and abandoned calls. Call volumes are shown as maximums and averages, which can assist in which can help with staff planning requirements.
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Account code
If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided.
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| Filter | Account code |
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| Value | 0140 |
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| Header | Description |
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| Time slot | The time period to which the other headers' results relate. |
Missed |  : The total number of missed calls.- Max: The maximum length of time a caller waited before abandoning the call (in seconds).
- Avg: The average length of time a caller waited before abandoning the call (in seconds).
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Answered | - : The total number of answered calls.
- Ring time Max: The maximum length of time a caller waited before a call was answered (in seconds).
- Ring time Avg: The average length of time a caller waited before the call was answered (in seconds).
- Duration Max: The duration of the longest answered call (in hours, mins, secs).)
- Duration Avg: The average length of all answered calls (in hours, mins, secs).)
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Outbound | - : The total number of outbound calls.
- Duration Max: The duration of the longest outbound call (in hours, mins, secs).
- Duration Avg: The average length of all outbound calls (in hours, mins, secs).
- Duration Total: The total duration of time spent on outbound calls.
- Cost Avg: The average cost of all outbound calls.
- Cost Total: The total cost of all outbound calls.
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To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:
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