Call Analysis

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The Call Analysis report breaks down your working day into half-hour segments, providing a clear graphical representation of how many your outbound, answered and abandoned calls. Call volumes are shown as maximums and averages, which can assist in  which can help with staff planning requirements.

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If both a site and group have been selected, you can further limit the report's results to include only calls by involving a particular user, by selecting it that user from the drop-down list.

Reporting_filter
Filter User Value All users

Tip
If your web account is restricted to a specific site or group, only those entities to which you have access will be available in the drop-down lists.

Once you have selected the scope of your report, click  click on the Next button to set additional report parameters and options. To , or to run the report immediately without doing so, click the click the Finish button.

Selecting the report filters

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Account code

If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided. 

Reporting_filter
Filter Account code Value 0140

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You can specify a cost range by using the 

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Label -

 symbol; to specify limits, use the comparison operators, >, <, and 

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Label !

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Destination

If you want to filter calls to a specific, known destination, type the name of the destination in the text box provided. This filter accepts the ! and * symbols for excluding values and specifying partial matches, respectively.

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To modify your report to cover a larger organisational scope, by clicking click on an element of the breadcrumb as shown below:

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