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The Busy Times report provides an hour-by-hour graphical representation of your call volumes for each day, giving a detailed breakdown of calls by type, for each time slot. This report is useful for identifying call traffic trends and can readily highlight your busiest periods, allowing you to more effectively plan your staffing requirements.
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On the Reports screen, select the Busy timesTimes report from the left-hand pane and click the button.
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A new window will appear, where you can set the parameters of your report.
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The time slot data is also displayed in tabular form, with each value being a hyperlink which, if clicked, will drill down into a detailed list of calls for that time slot.
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