Busy Times

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The Busy Times report provides an hour-by-hour graphical representation of your call volumes for each day, giving a detailed breakdown of calls by type, for each time slot. This report is useful for identifying call traffic trends and can readily highlight your busiest periods, allowing you to more effectively plan your staffing requirements.

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On the Reports screen, select the Busy timesTimes report from the left-hand pane and click the Select this report button.

 

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A new window will appear, where you can set the parameters of your report.

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The time slot data is also displayed in tabular form, with each value being a hyperlink which, if clicked, will drill down into a detailed list of calls for that time slot.

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As with all reports produced by TIM Plus, each page of the report includes the following information:

• the report's title;
• the date and time that the report was generated;
• the name of the report, if applicable;

The

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format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results. By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.

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