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The Busy Times report provides an hour-by-hour graphical representation of your call volumes for each day, giving a detailed breakdown of calls by type, for each time slot. This report is useful for identifying call traffic trends and can readily highlight your busiest periods, allowing you to more effectively plan your staffing requirements.
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On the Reports screen, select the Busy timesTimes report from the left-hand pane and click the button.
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A new window will appear, where you can set the parameters of your report.
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If both a site and group have been selected, you can further limit the report's results to include only calls by involving a particular user, by selecting it that user from the drop-down list.
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If your web account is restricted to a specific site or group, only those entities to which you have access will be available in the drop-down lists. |
Once you have selected the scope of your report, click click on the button to set additional report parameters and options. To , or to run the report immediately without doing so, click the click the button.
Selecting the report filters
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Account code
If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided.
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The time slot data is also displayed in tabular form, with each value being a hyperlink which, if clicked, will drill down into a detailed list of calls for that time slot.
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As with all reports produced by TIM Plus, each page of the report includes the following information:
- the report's title, e.g. Busy Times
- the date and time that the report was generated
- the name of the report, if applicable
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