Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

The Busy Times report provides an hour-by-hour graphical representation of your call volumes for each day, giving a detailed breakdown of calls by type, for each time slot. This report is useful for identifying call traffic trends and can readily highlight your busiest periods, allowing you to more effectively plan your staffing requirements.

...

On the Reports screen, select the Busy timesTimes report from the left-hand pane and click the Select this report button.

 

Screenshotmacro
Borderfalse
URL/download/attachments/48172464817247/busyRun_channelsBusy_2Times.png

A new window will appear, where you can set the parameters of your report.

...

If both a site and group have been selected, you can further limit the report's results to include only calls by involving a particular user, by selecting it that user from the drop-down list.

Reporting_filter
FilterUser
ValueAll users

Tip

If your web account is restricted to a specific site or group, only those entities to which you have access will be available in the drop-down lists.

Once you have selected the scope of your report, click  click on the Next button to set additional report parameters and options. To , or to run the report immediately without doing so, click the click the Finish button.

Selecting the report filters

...

Screenshotmacro
Borderfalse
URL/download/attachments/4817244/filter_general.png

Account code

If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided. 

Reporting_filter
FilterAccount code
Value0140

...

The time slot data is also displayed in tabular form, with each value being a hyperlink which, if clicked, will drill down into a detailed list of calls for that time slot.

...

As with all reports produced by TIM Plus, each page of the report includes the following information:

  • the report's title, e.g. Busy Times
  • the date and time that the report was generated
  • the name of the report, if applicable

The

Referencemacro
LabelWeb
format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results. By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.

You can easily re-run To modify your report to cover a larger organisational scope, by clicking click on an element of the breadcrumb as shown below:

Screenshotmacro
Borderfalse
Shadowfalse
URL/download/attachments/4817244/breadcrumb.png

...