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The Busy Times report provides a clear, an hour-by-hour graphical representation of your call volumes for each day, allowing giving a detailed breakdown of calls by type, for any particular each time slot selected. This report is ideal useful for identifying call traffic trends and very quickly highlights your busy days and timescan readily highlight your busiest periods, allowing you to more effectively plan your staffing requirements.
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On the Reports screen, select the Busy timesTimes report from the left-hand pane and click thethe button button.
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A new window will appear, where you can set the parameters of your report.
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Once you have set the reporting period, click on the button to set additional report parameters and options, or select the button to run the report immediately.
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NOTE: Running this report over longer periods of time increases the reliability of its results. |
Selecting the reporting entity
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If both a site and group have been selected, you can further limit the report's results to include only calls by involving a particular user, by selecting it that user from the drop-down list.
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If your web account is restricted to a specific site or group, only those entities to which you have access will be available in the drop-down lists. |
Once you have selected the scope of your report, click click on the button to set additional report parameters and options. To , or to run the report immediately without doing so, click the click the button.
Selecting the report filters
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Account code
If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided.
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You can specify a cost range by using the
symbol; to specify limits, use the comparison operators, >, <, and Referencemacro Label -
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Destination
If you want to filter calls to a specific, known destination, type the name of the destination in the text box provided. This filter accepts the ! and * symbols for excluding values and specifying partial matches, respectively.
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More details about each report format are available in the Setting the report format section above.
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<a id ="Creating the report"></a> |
Creating the report
When you have chosen selected a reporting period , and are happy with your selections, you have two options:
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and have chosen any filters and options, you can either run the report immediately by clicking on the
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If you click on thebutton, the report will run instantly in your chosen format.
If you want to schedule the report to run at a later time, follow the instruction given in the Schedule a report section.
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The report's results
When selecting WEB as the output format, this report will appear as below:-
Below is an example of this report's output in
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The large, dark red dots represent your busiest periods, whereas the small, green dots represent quieter periods; by hovering your cursor over a particular dot a tooltip will be displayed, showing the volume of calls for that dot's time period.
The time slot data is also displayed in tabular form, each value being a hyperlink which, if clicked, will drill down into a detailed list of calls for that time slot.
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As with all reports , the header produced by TIM Plus, each page of the report includes the following information:
- the report's title
- the date and time of that the report was generated
- the name of the report, if applicable
The WEB format allows for complete flexibility when viewing any report. All headers are clickable, allowing you to re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked. To view details of any filters or selection parameters used in creating this report, click on About this report on
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The larger, darker red dots represent your busier periods, while the smaller greener dots, the quieter periods.
This report is truly interactive. To see how many calls for any period, simply float over it to see more details. Also, to see more details for any of the time slots, click on one of them, and details of all calls contained within this period are shown as follows:-
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All calls are shown on the front page and clear colour coded tabs allow you to easily sort the results by call type (e.g. inbound, outbound etc.).
If you would like to go back and view any report for a larger section of the organisation, click on the appropriate link in the breadcrumb, as shown below:-, you can review any filters and options that have been applied to the report.
To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:
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