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The Busy Channels report allows you to break down each business day into half-hour periods, showing the maximum and average number of telephone lines in use in for each half-hour period. This report is useful for determining whether or not you have enough lines or if you have too many.

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If both a site and group have been selected, you can further limit the report's results to include only calls by involving a particular user, by selecting it that user from the drop-down list.

Reporting_filter
FilterUser
ValueAll users

Tip

If your web account is restricted to a specific site or group, only those entities to which you have access will be available in the drop-down lists.

Once you have selected the scope of your report, click  click on the Next button to set additional report parameters and options. To , or to run the report immediately without doing so, click the click the Finish button.

Selecting the report filters

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Account code

If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided. 

Reporting_filter
FilterAccount code
Value0140

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Reporting_filter
FilterSort results by
ValueCarrierTime slot

Ignore short missed calls

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As with all reports produced by TIM Plus, each page of the report includes the following information:

  • the report's title, e.g. Busy Channels
  • the date and time that the report was generated
  • the name of the report, if applicable

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HeaderDescription
Time slotThe time of day in half-hour periods.
Total durationThe total duration of all calls made or received within the time slot shown.
Max busyThe maximum number of trunks in use during the time slot shown.
Average busyThe average number of trunks in use during the time slot shown.
Tip

All column headers are clickable, allowing you to dynamically reorder the results.

You can easily re-run To modify your report to cover a larger organisational scope, by clicking click on an element of the breadcrumb as shown below:

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The third page breaks down the graph into detailcontains a table of time slots, showing the time slots with the maximum and average number of busy channels and channels that were busy, along with the total duration of time spent on calls during each time slot.

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