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<a id="What is a stats point?"></a>

What is a stats point?

A statistics collection point (stats point) object is a counter object that can be placed on any subject and at any point in your organization. Its function is to count calls - as they pass - that match predefined parameters. The information collected by the stats point objects can then be selected and displayed on your display boards.mathematical "counter" whose scope of data collection is determined by its placement in your directory hierarchy. As calls are made and received, the properties of each one are collated for future consumption by display boards. Stats points can be configured to only collect calls of a certain type or calls whose properties match certain criteria.

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URL/download/attachments/4817207/stats_points.png

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To add a stats point, select the Live stats tab and click on the Stats points button.

Info

There is no limit to the number of stats points allowed in TIM Plus.

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URL/download/attachments/4817219/stats_point_2.png

A new window will open, where you can configure the properties of your stats point. Once you have entered all the parameters, click on the Add button to add the new stats point to the list.

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Selection_macro
ValueLondon Daily Stats
SelectionName

Site

To collect If you want your stats point to include calls from a particular one site only, select it the site from the drop-down list or select All sites .

Drop_down_list
ValueLondon
SelectionSite

Group

To collect data from a If you have selected a site and want your stats point to include only calls from one particular user group onlywithin that site, select the group from the drop-down list, given the relevant site has been selected already.

Drop_down_list
ValueAccounts
SelectionGroup

User

To collect calls from a particular user onlyIf you have selected a site and a user group and want your stats point to include only calls from one individual user within that user group, select the user from the drop-down list, given the relevant site and user group has been selected already.

Drop_down_list
Value(All users)
SelectionUsers

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The stats points can be configured to group the collected calls based on by a particular subject, such as users, channels, dialled number, half-hour time slot etc. To choose a subject, select from it the available drop-down list.

Drop_down_list
ValueChannel group
SelectionSubject

Reset frequency

To determine Choose when to reset your stats point, enter by entering the date and time in the boxes providedthe 

Referencemacro
LabelStarting from
section; to choose the frequency with which you want them to reset, select a predefined period from the available drop-down list, as shown below:

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In the example below, the Stats stats point is set for all users of the

Referencemacro
LabelAccounts
team , in
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LabelLondon
site, and it resets every day.

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Because there is no limit to on the number of stats points you are allowed to have in TIM Plus, you can add several stats points at any one place, refreshing at different times, e.g. daily, weekly and monthly.

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If you want to exclude certain call types from your statistics, click on the Exclusions tab and select the call types tick the box against the type of calls you don't wish want to include in your Stats point, by ticking the box providedstats point.

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The example below shows an Exclusion exclusion set for 

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LabelTransfer abandoned
and 
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LabelInternal not connected
calls.

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The 

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LabelContents
tab is normally used allows you to check that whether call stats are being collected by TIM Plus, and it can be is generally used for troubleshooting . The screen below shows calls coming through the system. If this page is blank, you will not be collecting any call stats.purposes.

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Press Click on the Refresh button to refresh the statistics on that page and verify that the Stats stats point is collecting data. If you press click on the Reset button, you can clear the statistics and reload them for the period that they cover (, e.g. last week).

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<a id="Excluding a user from a stats point"></a>

Excluding a user from a stats point

In certain cases, you may want to collect stats for a particular team, group or site but may want to exclude a particular user from the statistics (Follow the instructions below to exclude a user from a stats collection point, e.g. exclude the sales manager from the sales team stats or exclude MD from site stats).

 

InfoNOTE: You will need administrator rights to do this as you will need to be able to access the directory and user properties.
  1. Search the Directory
for
  1. to locate the user you want to exclude from your
Stats point. For information on how to locate a user in the system check the Finding a user section above.Once you have located the user in the system, select the entity
  1. stats.
  2. Select the user and click on the
    Buttonmacro
    LabelProperties
    tab.
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    URL/download/attachments/4817219/stats_point_exclude_user.png
  3. A new
pop-up
  1. window will appear. Click on
theTelephony
  1. the 
    Tabmacro
    LabelTelephony
    tab and tick the Exclude this user from call statistics box
, then clickSaveto apply the changes.

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    URL/download/attachments/4817219/stats_point_exclude_user_2.png
  2. Click on the Save button to apply the changes.
Info

To perform the steps below you need administrative privileges to be able to access the Directory and the user properties.

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Deleting a stats point

To delete a Stats stats point, select the entity from the existent it from the 

Referencemacro
LabelStats points
list and click on theProperties button on at the top-right corner of the screen, as shown below:

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URL/download/attachments/4817219/stats_point_4.png

A new window will pop-upopen. Click on the Delete button at the bottom-left corner of the window to remoce remove the selected Stats stats point.

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Stats point - overview video

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Imagestats_points.png
Videostats_points_plus.mp4
VimeoId79519995