Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

The

Tabmacro
LabelTitle
tab allows you to enter a name for your to enter the name you want to appear on the summary panel and apply any styling properties, such as font size, font style, text colour, etc.

...

The Content tab allows you to select the type of call information you want to display in your summary panel.

...

To select the type of call information you want to display in this the summary panel, such as total duration, response time, etc., click on the 

Referencemacro
LabelColumn
drop-down list and choose from the available options, as shown below:

...

To see only the summary values for the information displayed in this panel, without the textual element, tick the available option and apply any styling properties, if preferred.

...

In the example below, we have selected to show the longest outbound call, so in the 

Referencemacro
LabelCall type
field we have selected 
Keywordmacro
LabelOutbound
, and in the
Referencemacro
LabelColumn
field we have selected
Keywordmacro
LabelMaximum Duration
. Ticking the box to display the name of the user that meets the criteria above, the summary panel will display the outbound call with the max duration and the name of the person that reached who achieved this criteria.

Screenshotmacro
Borderfalse
URL/download/attachments/4817212/summary_panel_properties_7.png

...

For a live demonstration of how to design and customise a summary panel, watch the video below:

Videomacrovimeovideomacro
Imagesummary_panel.png
Videosummary_panel_plus.mp4

 

 

 

 

 

 

 

VimeoId79520058