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The leaderboard panel allows you to organise display your live call logging data organised in columns , placed next to each other, in order to provide a visual summary of any call information that you wish to monitor. The content of each column displayed is determined solely by your selection and the leaderboard can show any combination of columns column types. The background, font type, size, colour and placement The fonts and background of the panel are also customisable.

The example below shows a leaderboard panel containing the following columns: the total number of calls, inbound, outbound, lost calls, duration of inbound, duration of outbound, total duration of calls and is ordered by total number of calls per user:

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Customising a leaderboard panel

To customize your a leaderboard panel, click on the

A new The Leaderboard panel properties window will open, where you can configure the properties of your label panel. Each tab in the  Leaderboard panel properties will de described belowcontaining the following tabs:

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The

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Leaderboard headers

Content

The 

Stats point

To select a stats point for your leaderboard panel, click on the Find button and drill-down to the site or group level where your stats point resides.. Each column can comprise different call information (duration, response time, etc.), for different call types (inbound, outbound, etc.) and for different entities (sites, groups, users). For example, one column can show statistics for the total number of inbound calls on a daily basis, while in a different column you can display the same information, but for a different user group and on a weekly basis.

Perform the following steps to add a column to your leaderboard panel:

Select a stats point

To select the relevant stats point for your leaderboard, click on the Find button, as shown below:

A new window will open, allowing you to drill-down to the site or group level in the Directory, where the stats point object you want to add resides. To select the stats point, click on the 

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Select a call type

To select the type of call you want your leaderboard panel to includeto display in this column, click on the

Column

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Select column information

To select the type of call information you want to display in the leaderboardthis column, such as total duration, maximum response time, etc. To make your selection, click on the the 

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Click on the Add button to add the column to the list , as shown below:and repeat the process if you need to add another column.

In the example below, we have selected the following settings for the Call type and Column fields have been selected in order to form the columns that appear in the list:

Changing column name

If you would like to To change the name of any of the columnsa column, click on it to highlight the column name and over-type the current entry, highlighted in blue, then press the Enter text and enter the new name. Press the

Rearranging columns

If you would like To rearrange the columns to appear in a different order, just click on the 

In the example below, we rearrange the In and Total columns. By clicking on the 

Changing a column's sorting

If you would like to To sort the columns to appear in a specific order, click on the 

In the example below, we change the sorting od of the the Total column from descending to ascending. By clicking on the

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To change the stats collection point of a column, click on the 

A new window will open, allowing you to drill-down to the site or group level in the Directory, where the stats point object you want to add resides. To select the stats point, click on the 

Once you click on the After selecting the new stats point, the Image Added icon will automatically turn into

Changing

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the font properties

for any column, click Click on the 

To choose the style of font or the font size, select from the drop-down list provided. To select the text colour, you need to click on the drop-down arrow. This will show the colour palette available. To select a standard colour, all you need to do is click on it. To add a custom colour, click on one of the blank custom colour squares and add the RGB colours to add to your custom palette. You need to click on the Apply button to set the chosen colour.

If you would like the text to appear as bold, italic or underlined, simply click on the required box to highlight 

Hiding a column

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Hiding a column

To temporarily hide a column from your leaderboard panel, click on the 

To display the column again, simply click once on the  the

Deleting a column

If you would like to permanently delete a column , then all you have to do is from your leaderboard panel, click on the 

You will be asked to confirm deletion. Press OK if you are sure you want to delete the selected column.

Background

Click on the Background tab to configure the properties for the background of your label panel.

If you would like to add an image source, simply type the details in the box provided, as shown in the sceenshot below, otherwise leave blank. You can decide to repeat the image or centre it on the panel, by selecting from the drop-down list of the

To select the background colour, click on the drop-down arrow; this will show the colour palette available. To select a standard colour, all you need to do is click on it. To add a custom colour, click on one of the blank custom colour squares and type in the RGB colour codes to add to your custom palette. You can also pick a transparent background, if you prefer. You will need to click on theApplybutton to set the chosen colour.

If you would like to apply lighting effects to the summary panel, tick the box provided, as shown below:

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Background

The 

Metrics

The Metrics tab allows you to define the size of the leaderboard panel and the parameters of the page.

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Panel size

To define the panel's metrics to suit your particular screen, type the required pixel sizes in the boxes provided. shape of the panel, enter the values for its position and size.

Paging

If you want to use automatic paging, select the available tick- box , as shown in the screenshot below. Alternatively, type in the provided; alternatively, enter the number of rows you want your the leaderboard to have show per page, or select to view select 

Once you have configured the settings of your leaderboard panel, click on the Save button to apply any changes made.

<a id="Leaderboard panel - overview video"></a>

Leaderboard panel - overview video

For a live demonstration on of how to design and customise a leaderboard panel, watch the video below: