Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
HTML
<h2>What are reports?</h2>

<p>Reports are the means by which information about your telephone calls 
are extracted from the system. They can be run on demand, at any time or 
scheduled to run at a predetermined time and set to recur, if necessary.</p>

<p>Although each of the reports in TIM Plus produces markedly different 
information, each one is created in the same way - in wizard-style - and
 allowing all filters to apply to all reports, ensuring the process is 
as intuitive as possible, no matter what your reporting needs are.</p>

<p>Below you can see an example of Call analysis report:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/call_analysis.png" alt="Call analysis report" />

<h2>Selecting the report type</h2>

<p>To run a report, you must first select which type of report you want to 
run by clicking on any report listed under <span class="reference">Reports</span>, 
at the left hand-side of the screen as shown below. Then, click on the large 
<span class="button">Select this report</span> button, as shown below: </p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/select_report.png" alt="Select report" /></p>

<p>Once you select the type of report required, you are allowed to choose
 from a number of other parameters, including the <b>period</b> you would 
like to run the report for, which <b>entity</b> you you like to report on, 
any <b>filters</b> or <b>options</b> you would like to include and the <b>format</b> 
you would like the report output in.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/reports_2.png" alt="Reports screen" />

Reports are the means by which your telephone call data is presented to you in a visual, meaningful way. Although the results of each report type differ substantially, running each of them involves following a similar, wizard-style procedure. Each report accepts several filters and options, allowing you to tailor the results to exactly the information you are looking for.

They can be run on demand at any time, or be scheduled to run at predetermined times in the future.

Below is an example output of the 

Referencemacro
LabelCall Analysis
report:

 

Screenshotmacro
Borderfalse
URL/download/attachments/4817248/call_analysis_1.png

HTML
<a id="Running the report"></a>

 

Reports overview video

Vimeovideomacro
VimeoId79519879
Video79519879