Setting the report options

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This section allows you to further narrow down your report results, by excluding certain types of calls call or sorting the results in a particular manner. These options are specific to the type of report you are running and will differ from between report to reporttypes. Next to each option there is an

Referencemacro
Label Information

icon which, if clicked, opens a help prompt describing that particular option.

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In the example above, the user wants to exclude weekends and transferred calls, as well as missed calls that are shorter than 3 seconds.

 

Run or schedule the report

To run or schedule the report without setting any further parameters, select the Finish button; to apply further settings, or click on the Next button, which will direct you to set theFormat parameters section of the report wizard.