The By default, the
panel displays
by default the latest calls to have been processed by TIM Plus, with the most recent
output from your telephone system. Calls are arranged that the most recent are towards the top of the list.
The panel can be customised to show the columns each user prefers to seeTo sort the results by a different column, click on the relevant column header.
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Each call displayed type is colour-coded according to the same using a system-wide colour scheme used across TIM Plus. These are , as follows:
- Green: Incoming calls
- Light green: Answered transferred calls
- Blue: Outgoing calls
- Light blue: Outgoing non-connected calls
- GrayGrey: Internal calls
- Mauve: Internal non-connected callcalls
- Red: Abandoned DDI calls (direct Dial in)(Direct Dialled In) calls
- Pink: Tandem callcalls
Columns displayed
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The calls you see in the |
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panel pertain only to the area to which the logged-in user has been granted access; administrators see calls from all sites. |
Columns headers
The column headers shown in the most recent calls list are specific to each web user and can be customised by clicking on the Columns button, which will display the following panel:
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Select the columns you want to include Include a column header in the list by toggling ticking the green tick symbol box alongside each of them. When you have finished, click one. Click on the Save button to apply any changes.
Here is a brief description of each columns available for display on the Most recent calls screen:
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Each column header is described below:
| Field name | Description |
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| Date | The date the call was made onstarted. |
| Time | The time the call beganstarted. |
| Source | The colour of the call will identify the type of call: green for incoming, blue for outgoing, red for lost and grey for internal. For all outgoing or internal calls the extension number or users name will be shown in the source field. For incoming calls, the source will show either the generic name e.g. London, Orange, USA etc. Where you have added specific locations to numbers, these will be shown when identified. e.g. J. Bloggs, New York Office.place from where the call originated. |
Route | The information shown will be displayed in this field is determined by the type of call . For : (show in green) - , this shows the CLI of the caller
will be shown. For - ;
- for incoming internal calls, this shows either the caller's username or extension number
will be shown (in grey). All outgoing calls are displayed in blue with - ;
- for outgoing calls, this shows the dialled number
displayed in the route field |
Destination | For outgoing calls the destination that was dialled is shown. All National, International and Mobile numbers are shown. Where you have added a more specific location name e.g. Joe Bloggs mobile, this will be shown instead of the generic location name. Where an internal extension has been dialled the extension dialled will be shown in square brackets [ ] as the call destination. For Incoming calls The information displayed in this field is determined by the type of call: - for incoming calls, this shows the name of the user whose extension answered the call
is shown. If the user has not been allocated a name, the extension number is shown- , or the extension number if not available;
- for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list;
- for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ].
|
| Response | The time it took to answer for the call i.e. response time.to be answered (in seconds). |
| Duration | Shows the The duration of the call (in hours, minutes and seconds in 00:00:00 format). |
| Cost | The cost of the call will be shown for all outgoing calls. Internal and other types of calls that aren't chargeable, are shown as 00.00. |
| CLI | If you are looking to find calls that came in from a particular number, type the caller line identification number in here. As with Dialled number, you may enter partial numbers. | Dialled Number | If you are looking for calls to a specific number, type the number in here. If you enter a partial number e.g. 07828, it will find all numbers beginning with the digits 07828.The telephone number of the remote caller for inbound calls. |
| Dialled number | The number that was dialled in order to reach a particular destination. |
| Source name | The name of the person who made the call. |
| Source ID | The ID of the person who made the call. |
| Destination name | The name of the destination called, e.g. Manchester, Tri-Line, London. |
| Destination ID | The ID of the destination called e.g. 020 7265 2697. |
| Tariff | The name of the tariff /carrier table that was used to cost the call, e.g. BT. |
| Tariff band | The specific tariff band is the classification which we apply to groups of numbers that was used to cost the call, e.g. International, National, Mobile etc. |
| Account code | The account code associated with the call. |
| LCR Digits | The Least Cost Routing (LCR) digits used to route the call over an alternative carrier. |
| Trunk access code | The trunk access code used to access a group of channels. |
| Data source | The location where the call originated. |
| Call reference | Any call reference number associated with this the call. |
| FlagsFlags | Any flags associated with the call. These flags are graphically represented as followsa call, as described below:  When the speech lozenge is grey it means that there is The call has no associated call voice recording. This may be because this is an internal call or because the system has been set to exclude this user from call recording i.e. "Do not record calls for this user". Image Removed Click on this speech lozenge - Image Added The call has an associated voice recording; click on the icon to listen to the recording associated to this call.
 Click on this gray blank star The call has not been scored; click on the icon to score this the call. Click The call has been scored; click on the coloured star icon to view the score for this review scoring information for the call. Click on this grey blank note The call has not been annotated; click on the icon to add a note to this the call. Click on this coloured note icon to review notes associated with this call. Image Removed When the legs icon is grey it means that there are no legs associated with this call. Image Removed Click on this green legs icon to see additional legs associated with this The call has one or more associated notes; click on the icon to review the note(s).- Image Added The call has no related transfer legs.
- Image Added The call has related transfer legs; click on the icon to view all transfers associated with the call.
| |
| Voice location | The voice location is the Unique ID (UIV) of the Magic Box associated with this recording. It appears so that you can identify which magic box the recording was associated with. This feature is typically only used for engineering purposes. The voice location is only relevant on sites with multiple magic boxes. |
| Voice filename | This is the call reference that identifies the unique call recording ID. We use this to tag the recording to the associated CDR. |
Re-ordering column headers
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| unique ID of the call recording device that captured audio for the call. |
| Voice filename | The unique call reference identifying any voice recording associated with the call. |
Reordering column headers
Each column header can be reordered by clicking and holding down a column header and dragging it to the new location with your mouse, as shown below:
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Columns can be sorted by clicking the relevant column header, with each click toggling between ascending and descending order.
Editing the layout of the Most Recent Calls list is specific to each web user, so each one can customise it to their individual preference.
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</hr>
<p>This screen shows the most recent calls output from your telephone
system. Calls are arranged such that the most recent are towards the top
of the list. The <span class="reference">Most recent calls</span> view can be customised to show the
columns each user prefers to see.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/most_recent_calls.png" alt="Most recent calls" />
<p>Each call displayed is colour-coded according to the same system-wide
colour scheme used across TIM Plus. These are as follows:</p>
<ul>
<li><b style="color: #779122;">Green</b>: Incoming calls</li>
<li><b style="color: #aadf46;">Light green</b>: Answered transferred calls</li>
<li><b style="color: #2391cb;">Blue</b>: Outgoing calls</li>
<li><b style="color: #94c2d9;">Light blue</b>: Outgoing non-connected calls</li>
<li><b style="color: #A0A0A0;">Gray</b>: Internal calls</li>
<li><b style="color: #C5A2B7;">Mauve</b>: Internal non-connected call</li>
<li><b style="color: #ed1d1d;">Red</b>: Abandoned DDI calls (direct Dial in)</li>
<li><b style="color: #FF0F94;">Pink</b>: Tandem call</li>
</ul>
<p>The calls you see in the list will depend on the placement of your login
in the directory. For example, if you only have access to one site's
data, you'll only see calls from that site. If you are an administrator,
all calls from all sites will be shown.</p> |
| Note |
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NOTE: Calls shown in lighter shades of the colours above indicate that they were transferred. |
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<h2>Columns displayed</h2>
<p>The columns shown in the <span class="reference">Most Recent Calls</span> list can be customised specifically for each web user. To do this, click on <span class="button">Columns</span> to display the following column selection panel:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/headers.png" alt="Header selection panel" />
<p>Select the columns you want to include in the list by toggling the green
tick symbol alongside each one. When you have finished, click the <span class="button">Save</span> button.</p>
<p>Here is a brief description of each columns available for display on the <span class="reference">Most recent calls</span> screen:</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=120>Fild name</th>
<th class="confluenceTh" colspan="2">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Date</b></td>
<td class="confluenceTd" colspan="2">The date the call was made on.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Time</b></td>
<td class="confluenceTd" colspan="2">The time the call began.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Source</b></td>
<td class="confluenceTd" colspan="2">The colour of the call will identify the type of call: green for
incoming, blue for outgoing, red for lost and grey for internal. For all
outgoing or internal calls the extension number or users name will be
shown in the source field. For incoming calls, the source will show
either the generic name e.g. London, Orange, USA etc. Where you have
added specific locations to numbers, these will be shown when
identified. e.g. J. Bloggs, New York Office.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Route</b></td>
<td class="confluenceTd" colspan="2">The information shown will be determined by the type of call. For
incoming calls (show in green) the CLI of the caller will
be shown. For incoming internal calls, either the username or extension
number will be shown (in grey). All outgoing calls are displayed in blue
with the dialled number displayed in the route field.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Destination</b></td>
<td class="confluenceTd" colspan="2">For outgoing calls the destination that was dialled is shown. All National, International and Mobile numbers are shown. Where you have
added a more specific location name e.g. Joe Bloggs mobile, this will be shown instead of the generic location name.
<p>Where an internal extension has been dialled the extension dialled will be shown in square brackets <span class="keyword">[ ]</span> as the call destination.</p>
<p>For Incoming calls the name of the user whose extension answered the call is shown. If the user has not been allocated a name, the extension
number is shown.</p></td>
</tr>
<tr>
<td class="confluenceTd"><b>Response</b></td>
<td class="confluenceTd" colspan="2">The time it took to answer the call i.e. response time.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Duration</b></td>
<td class="confluenceTd" colspan="2">Shows the duration of the call in hours, minutes and seconds in <span class="keyword">00:00:00</span> format.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Cost</b></td>
<td class="confluenceTd" colspan="2">The cost of the call will be shown for all outgoing calls. Internal and
other types of calls that aren't chargeable, are shown as <span class="keyword">00.00</span>.</td>
</tr>
<tr>
<td class="confluenceTd"><b>CLI</b></td>
<td class="confluenceTd" colspan="2">If you are looking to find calls that came in from a particular number,
type the caller line identification number in here. As with Dialled
number, you may enter partial numbers.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Dialled Number</b></td>
<td class="confluenceTd" colspan="2">If you are looking for calls to a specific number, type the number in
here. If you enter a partial number e.g. 07828, it will find all numbers
beginning with the digits 07828.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Source name</b></td>
<td class="confluenceTd" colspan="2">The name of the person who made the call.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Source ID</b></td>
<td class="confluenceTd" colspan="2">The ID of the person who made the call.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Destination name</b></td>
<td class="confluenceTd" colspan="2">The name of the destination called e.g. Manchester, Tri-Line, London.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Destination ID</b></td>
<td class="confluenceTd" colspan="2">The ID of the destination called e.g. 020 7265 2697.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Tariff</b></td>
<td class="confluenceTd" colspan="2">The name of the tariff/carrier used to cost the call e.g. BT.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Tariff band</b></td>
<td class="confluenceTd" colspan="2">The tariff band is the classification which we apply to groups of numbers e.g. International, National, Mobile etc.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Account code</b></td>
<td class="confluenceTd" colspan="2">The account code associated with the call.</td>
</tr>
<tr>
<td class="confluenceTd"><b>LCR Digits</b></td>
<td class="confluenceTd" colspan="2">The LCR digits used to route the call over an alternative carrier.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Trunk access code</b></td>
<td class="confluenceTd" colspan="2">The trunk access code used.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Data source</b></td>
<td class="confluenceTd" colspan="2">The location where the call originated.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Call reference</b></td>
<td class="confluenceTd" colspan="2">Any call reference number associated with this call.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Flags</b></td>
<td class="confluenceTd" style="border-right: none;">Flags associated with the call. These flags are graphically represented as follows:
<ul style="list-style: none;">
<li>
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/gray_recording_button.png" alt="Listen to the recording button" />
When the speech lozenge is grey it means that there is no associated call recording. This may be because this is an internal call or because the system has been set to exclude this user from call recording i.e. "Do not record calls for this user".
</li>
<li>
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/recording_button.png" alt="Listen to the recording button" />
Click on this speech lozenge icon to listen to the recording associated to this call.
</li>
<li>
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/score_button.png" alt="Score the call" />
Click on this gray blank star icon to score this call.
</li>
<li>
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/scored_button.png" alt="View the score" />
Click on the coloured star icon to view the score for this call.
</li>
<li>
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/note_button_1.png" alt="Add a note button" />
Click on this grey blank note icon to add a note to this call.
</li>
<li>
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/note_button_2.png" alt="Review notes button" />
Click on this coloured note icon to review notes associated with this call.
</li>
<li>
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/gray_add_button.png" alt="No legs" />
When the legs icon is grey it means that there are no legs associated with this call.
</li>
<li>
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/add_button.png" alt="See additional legs" />
Click on this green legs icon to see additional legs associated with this call.
</li>
</ul>
</td>
<td class="confluenceTd" style="border-left: none;">
<div style="border-width: 1px;" class="panel video">
<div class="panelContent">
<h4>Voice recording</h4>
<p><a rel="nofollow" class="external-link" href="http://www.tri-line.com/en/products/video.php?id=31">
<img class="screenshot naked no_border" src="http://www.tri-line.com/common/img/documentation/tim_plus/voice_recording_video.png" alt="Voice recording" /></a></p>
</div>
</div>
</td>
</tr>
<tr>
<td class="confluenceTd"><b>Voice location</b></td>
<td class="confluenceTd" colspan="2">The voice location is the Unique ID (UIV) of the Magic Box associated with this recording. It appears so that you can identify which magic box
the recording was associated with.
This feature is typically only used for engineering purposes. The voice location is only relevant on sites with multiple magic boxes.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Voice filename</b></td>
<td class="confluenceTd" colspan="2">This is the call reference that identifies the unique call recording ID. We use this to tag the recording to the associated CDR.</td>
</tr>
</tbody>
</table>
<h4>Re-ordering column headers</h4>
<p>Column headers can be re-ordered by clicking and holding down a column
header and dragging it to the new location with your mouse as shown
below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/header_columns.png" alt="Header selection panel" />
<p>Columns can be sorted by clicking the relevant column header, each click toggling between ascending and descending order.</p>
<p>Editing the layout of the <span class="reference">Most Recent Calls</span> list is specific to each web user, so each one can customise it to their individual preference.</p>| Info |
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Any layout changes you make to the Most recent calls panel are saved only for the current web user and do not affect other web users. |