The summary graphs panel consists of three separate graphs, each organising their information using different criteria, as described below:
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The information you see in each graph pertains only to the area to which the logged-in user has been granted access. |
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Call volume by call type
This first graph shows a snapshot of calls made and received so far todayfor the current day, based on the type of call, e.g. inbound, outbound, missed.
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Each call type is colour-coded using a system-wide colour scheme, as follows:
- Green: Incoming calls
- Light green: Answered transferred calls
- Blue: Outgoing calls
- Light blue: Outgoing non-connected calls
- Grey: Internal calls
- Mauve: Internal non-connected calls
- Red: Abandoned DDI (Direct Dialled In) calls
- Pink: Tandem calls
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This graph shows a snapshot of calls for the current day's calls , broken down by half-hour, allowing you to quickly identify peaks and troughs in call volumes to identify busy periods.
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This graph shows a snapshot of today's calls calls for the current day, based on their destination, allowing you to identify where you call most often. Calls are grouped into geographical locations such as Mobile, National, Local, International etc.
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