The connection method for 3CX is determined by the firewall rules.
When the 3CX system is hosted by 3CX themselves, we'll have to set TIM to listen for a connection from the 3CX.
If a 3CX is hosted any other way, we should be connecting to the 3CX system.
For configuration details for both methods are shown below:
| Info |
|---|
We recommend using our CXD Connector to obtain call data from your 3CX because it provides better quality call data as well as the option to see live status and queue monitoring capabilities. |
Connecting to your 3CX
There are many ways to obtain call data from your 3CX. Which method you use is determined by how and where your 3CX is hosted, as well as the quality of call data you require:
| Hosting | Connection methods |
|---|---|
| Self-hosted, either on premise or in your own data centre, with full root access by SSH | Connect using CXD (Recommended) |
| Self-hosted but with no SSH access | |
| 3CX hosted, including free tier | Listening connection |