Cisco UCME / BE4000 / UC500 (Call Manager Express)

<p>These instructions should assist in configuring your Cisco UCME / UC500 to 
work with TIM Plus. If you are not familiar with PBX 
configuration, please contact your system maintainer.</p>

<div class="panelMacro"><table class="tipMacro"><colgroup><col width="24"><col></colgroup><tbody><tr><td valign="top"><img width="16" height="16" border="0" align="absmiddle" alt="" src="/images/icons/emoticons/check.png"></td><td><b>There are two ways to connect to the Cisco UCME / UC500:</b><br><ol><li><a href="#radius">RADIUS</a> (RADIUS events are recommended by Cisco)</li><li><a href="#syslog">SysLog</a> (Requires SysLog server, not all CDR data received from router)</li></ol></td></tr></tbody></table></div>

<h2><a name="radius" style="text-decoration: none;">RADIUS configuration for Cisco UCME / UC500</a></h2>

<p>The tasks required to be done are as follows. They are all analysed in details further down this page.</p>

<ol>
	<li><a href="#11">Download TIM Plus and complete setup wizard</a></li>
	<li><a href="#12">Configure TIM Plus to receive data from UCME / UC500</a></li>
	<li><a href="#13">Configure Cisco AXL Sync</a></li>
	<li><a href="#14">Set up RADIUS to send call events to TIM Plus</a></li>
</ol>

<h4><a name="11" style="text-decoration: none; color: #36375A;">1.&nbsp; Downloading TIM Plus and completing the setup wizard</a></h4>

<ol>
	<li>Visit <a href="https://gateway.tri-line.com/">Tri-Line's Portal</a> and download the TIM Plus installation package, as shown below:</li>
	<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/pbx/gateway_2.png" alt="Gateway" />
	<li>Run the installation package and on <b>Stage 5</b> complete the following details:</li>
	<ul>
		<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/pbx/installation_2.png" alt="Installation" />
		<li><b>Site name:</b> Enter a description for the site</li>
		<li><b>PBX model:</b> Select <span class="keyword">Cisco UCME - RADIUS</span></li>
		<li><b>Method:</b> Select <span class="keyword">RADIUS Connection</span></li>
		<li><b>Client IP:</b> Enter the IP Address of the Cisco UCME / UC500</li>
		<li><b>Secret:</b> Enter a RADIUS authentication secret to allow TIM Plus and UCME / UC500 to communicate e.g. <span class="keyword">C1sco</span>. Please note that this will need to be added to your UCME / UC500 configuration later on</li>
	</ul>
</ol>

<h4><a name="12" style="text-decoration: none; color: #36375A;">3.&nbsp; Configuring TIM Plus to receive data from UCME / UC500</a></h4>

<p>Below you will find steps on how to configure your TIM Plus to receive data from UCME / UC500:</p>

<ol>
	<li>Browse to TIM Plus as normal and login with your credentials.</li>
	<li>Click on the <span class="button no_margin">Directory</span> tab.</li>
	<li>Click on the site configured during the setup wizard and click <span class="button no_margin">Properties</span> or create a new site and click <span class="button no_margin">Properties</span>.</li>
	<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/pbx/cisco_ucme_1.png" alt="Cisco UCME" />
	<li>Within the <span class="reference">Site Properties</span> window, select <span class="keyword">Cisco UCME - RADIUS</span> from the <span class="reference">PBX model</span> drop-down list.</li>
	<li>In the <span class="reference">Connection method</span> field select <span class="keyword">RADIUS connection</span> from the drop-down list.</li>
	<li>In the <span class="reference">Client IP</span> field enter in the IP Address of the Cisco UCME / UC500.</li>
	<li>In the <span class="reference">Secret</span> field enter in the password you set during the installation e.g. <span class="keyword">C1sco</span>.</li>
	<li>To enable data backup, click on the <span class="button no_margin">Options</span> tab.</li>
	<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/pbx/cisco_ucme_2.png" alt="Cisco UCM" />
	<li>Click on the <span class="keyword">Save a backup of any data received from this PBX</span> tick box.</li>
	<li>Finally, click on the <span class="button no_margin">Save</span> button.</li>
</ol> 

<h4><a name="13" style="text-decoration: none; color: #36375A;">4.&nbsp; Configuring Cisco AXL sync</a></h4>

<p>Below you will find steps on how to configure the Directory Sync from Cisco UCM:</p>

<ol>
	<li>Browse to TIM Plus as normal and login with your credentials.</li>
	<li>Click on the <span class="button no_margin">Directory</span> tab.</li>
	<li>Click on the site configured during the setup wizard and click <span class="button no_margin">Properties</span> or create a new site and click <span class="button no_margin">Properties</span>.</li>
	<li>Within the <span class="reference">Site Properties</span> window, select the <span class="button no_margin">Sync</span> tab.</li>
	<li>Click on the <span class="keyword">Synchronise with the following device</span> tick box.</li>
	<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/pbx/cisco_ucme_3.png" alt="Cisco UCM" />
	<li>In the <span class="reference">Host</span> field enter in the IP Address of your UCME / UC500.</li>
	<li>In the <span class="reference">Username</span> field enter in the username to login to your UCME / UC500.</li>
	<li>Click on the <span class="button no_margin">Set</span> button and enter the password used to login to the UCME / UC500, followed by clicking <span class="button no_margin">OK</span>.</li>
	<li>Finally, click on the <span class="button no_margin">Save</span> button.</li>
</ol> 

<p>TIM Plus will now connect to the PBX and sync the directory objects.</p>

<h4><a name="14" style="text-decoration: none; color: #36375A;">4.&nbsp; Setting up RADIUS to send call events to TIM Plus</a></h4>

<p>Login to your Cisco UCME / UC500 via telnet, as shown below:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_plus/pbx/cisco_ucme_4.png" alt="Cisco UCME" />

<p>Now just enter the following RADIUS commands:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
    		<th class="confluenceTh">Step</th>
		    <th class="confluenceTh">IOS commands</th>
		    <th class="confluenceTh">Description</th>
	  	</tr>
	  	<tr>
	  		<td class="confluenceTd"><b>1</b></td>
	    	<td class="confluenceTd"><span class="keyword">enable</span></td>
	    	<td class="confluenceTd">Enter EXEC mode, enter password if requested.</td>
	  	</tr>
  		<tr>
    		<td class="confluenceTd"><b>2</b></td>
    		<td class="confluenceTd"><span class="keyword">conf t</span></td>
   			<td class="confluenceTd">Enter global configuration mode.</td>
 		</tr>
 		<tr>
    		<td class="confluenceTd" rowspan="4"><b>3</b></td>
    		<td class="confluenceTd"><span class="keyword">aaa new-model</span></td>
    		<td class="confluenceTd" rowspan="4">Enable aaa accounting mode.</td>
  		</tr>
  		<tr>
    		<td class="confluenceTd"><span class="keyword">aaa accounting connection h323 start-stop group RADIUS</span></td>
  		</tr>
  		<tr>
    		<td class="confluenceTd"><span class="keyword">gw-accounting aaa</span></td>
  		</tr>
  		<tr>
    		<td class="confluenceTd"><span class="keyword">acct-template callhistory-detail</span></td>
  		</tr>
  		<tr>
    		<td class="confluenceTd"><b>4</b></td>
    		<td class="confluenceTd"><span class="keyword">RADIUS-server host 192.168.1.1 auth-port 1645 acct-port 1612</span></td>
    		<td class="confluenceTd">Specifies the IP address to send CDR data. Where '192.168.1.1' is the machine running TIM Plus.</td>
  		</tr>
  		<tr>
    		<td class="confluenceTd"><b>5</b></td>
    		<td class="confluenceTd"><span class="keyword">RADIUS-server key C1sco</span></td>
    		<td class="confluenceTd">Specifies the RADIUS authentication secret as 'C1sco' as configured above.</td>
 		</tr>
  		<tr>
    		<td class="confluenceTd"><b>6</b></td>
    		<td class="confluenceTd"><span class="keyword">RADIUS-server vsa send accounting</span></td>
    		<td class="confluenceTd">Enables VSA events.</td>
 		</tr>
  		<tr>
    		<td class="confluenceTd"><b>7</b></td>
    		<td class="confluenceTd"><span class="keyword">end</span></td>
    		<td class="confluenceTd">Exit configuration mode.</td>
  		</tr>
		<tr>
    		<td class="confluenceTd"><b>8</b></td>
    		<td class="confluenceTd"><span class="keyword">wr</span></td>
    		<td class="confluenceTd">Save changes.</td>
  		</tr>
	</tbody>
</table>