Cisco UCM / Business Edition (Call Manager) Versions 5 - 14

These instructions help you configure your Avaya BCM phone system up to v3.x Cisco UCM version 5.0 - 14 to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

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Configuring your Cisco UCM

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Create Cisco Application User for AXL sync

To enable TIM Plus to query the Cisco DBdatabase, you will need to create an

...

1. Connect to the web management interface of your UCM node , and select Cisco Unified CM Administration from the Navigation drop

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    drop-down list and click Go.
2. Log in to the system , select and click User Management from the main menu, and click . Select Application User from the drop-down list.

3. Click Add New

   and enter in the following details

    to create a new user:

   User ID:

Enter a username (e.g

4.   TIM_AXL

)

5.  

   Password:

Enter a password (e.g C1sco)

6.   C1sco 

   Confirm Password:

Repeat the password (e.g C1sco) 

7.   C1sco

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   Warning
   The credentials above are shown as an example. In the interests of security, you should choose your own values.

   
   

8. Scroll down to the Permissions Information section and click Add to User Group.
9. In the new window, enter Standard Tab and then click Find. Tick on the Standard TabSync User box,  and then click on the Add Selected tab.
   
10. Click Save to apply the settings.

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You will need to configure your Cisco UCM to send the CDR data to TIM Plus. Note that the UCM can be configured with cluster wide or server specific settings depending on how the system maintainer has installed it. Please note that by default CDR records are turned off.

1. Log into Cisco UCM Administration, and from the left-hand side menu, click on the System button and selectService Parameters.
2. Select your UCM node from the Server drop-down list.
3. Select Cisco Call Manager from the Service drop-down list.
4. In the System section, change the CDR Enabled Flag to True. Enable this parameter on all servers within the cluster you want to log calls for.
5. Change the CDR Log Calls with Zero Duration Flag to True. (This parameter enables or disables the logging of CDRs for calls which were never connected or which lasted 1 second).
6. Click on the Save button.
7. Click on the Navigation drop-down list from the top right-hand side corner, and select Cisco Unified Serviceability.
8. You may be prompted to log in with a user account with administrative permissions. If so, login with such an account.
9. Select Tools then click CDR Management.
10. Click Add New button. You will now see the Billing Application Server Parameters window.
11. Enter the following parameters:
• Host Name/IP Address: The IP address or hostname of the machine running TIM Plus.
• User Name:  Enter a user name for FTP/SFTP transfers (e.g. TIM) 
• Password: Enter a password for the FTP account (e.g. Ciscoftp) 
• Protocol: Select FTP or SFTP as configured above.
• Directory Path: Enter the forward-slash key: /.
• Remove the tick from Resend on Failure.
12. Now, click on the Add button to complete the Billing Server configuration. The UCM node will check that the FTP/SFTP details are correct and will write a test file to the FTP/SFTP directory. If it fails, you should check the FTP or SFTP details, configured above.

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2. Click Save to apply the settings.

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Configuring Cisco AXL sync

Below you will find steps on how Follow the steps below to configure TIM Plus to sync synchronise with the directory of your Cisco UCM Directory:

1. Browse to TIM Plus as normal and login with your credentials.
2. Click on the Directory tab.
3. Click on Choose the site configured during the setup wizard you want to configure and click Properties.
4. Within In the Site Properties window, select the Sync tab.
5. Click on Tick the Synchronise with the following device tick box. box, and enter your UCM details, as shown below:
   

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6. In the Host field, enter the IP address of the UCM Publisher node.
7. In the Username field, enter the
user name for your Application User created above (
8. username of the Cisco Application User you configured in the previous section, e.g. TIM_AXL
)
9. . 
10. Click on the Set button and enter the password for your Application User created above (of the Cisco Application User you configured in the previous section, e.g. C1sco). Click, then click OK.
11. Finally, click Click on the Save button to apply the settings.

TIM Plus will now connect to the phone system and sync the directory objectsyour Cisco UCM and synchronise with its directory.

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Configuring

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TIM Plus to receive data by FTP

Follow the steps below to configure TIM Plus to receive data from your Cisco UCM:

1. Browse to TIM Plus as normal and login with your credentials.
2. Click on the Directory tab.
Click on
3. Choose the site
configured during the setup wizard
4. you want to configure and click Properties
or create a new site and click PropertiesWithin
5. .
   

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2. In the Site Properties window, select Cisco UCM 5+ from the PBX model drop-down list.
3. In the Connection method field, select Receive FTP
tranfers
4. transfers from PBX from the drop-down list.
5. In the Username field
enter in the username of your choice
6. , enter a user name for FTP/SFTP transfers, e.g.
Cisco.
7. TIM
   
8. In the Password field, enter
in the password of your choice
9. a password for the FTP account, e.g.
C1sco.
10. To enable data backup, click on the Options tab.

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1. Ciscoftp 
2. Click on the Save a backup of any data received from this PBX tick box.
3. Finally, click on the Save button.

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1. button to apply the changes.

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Set up FTP/SFTP in Cisco UCM

You will need to configure your Cisco UCM to send the CDR data to TIM Plus. Note that the UCM can be configured with cluster wide or server specific settings, depending on how the system maintainer has installed it. Please note that, by default, CDR records are turned off.

1. Log in to

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   Label Cisco UCM Administration

    and from the left-hand menu click on the System tab and select Service Parameters.
2. Choose your UCM node from the Server drop-down list.
3. Select Cisco Call Manager from the Service drop-down list.
4. In the System section, change the CDR Enabled Flag to True. Enable this parameter on all servers within the cluster you want to log calls for.
   

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5. Change the CDR Log Calls with Zero Duration Flag to True. This parameter enables or disables the logging of CDRs for calls which did not connect.
6. Click on the Save button.
7. Click on the Navigation drop-down list from the top right-hand corner, and select

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   . You may need to log in with a user account that has administrative permissions.
   Select Tools, then click on the CDR Management tab.
   Click the Add New button. You will now see the Billing Application Server Parameters window. Enter the following parameters:
   
   Host Name / IP Address: The IP address or hostname of the machine running TIM Plus.
   User Name:  Enter the user name for FTP/SFTP transfers you set up in TIM Plus, e.g. TIM
   Password: Enter the password for the FTP account you set up in TIM Plus, e.g. Ciscoftp
   Protocol: Select FTP or SFTP as desired.
   Directory Path: Enter a forward-slash character to indicate root (/).
   Remove the tick from Resend on Failure.
   

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8. Next, click on the Add button to complete the billing server configuration. The UCM node will check that the FTP/SFTP details are valid and will write a test file to the FTP/SFTP directory. If this fails, you should double-check the details you entered.