Avaya BCM up to v3.x

These instructions help you configure your Avaya BCM phone system (up to v3.x) to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Pbxsummary

RequiredTask4	Configure TIM Plus
Supportfiles1	Nortel Avaya BCM.TDT
Supportfiles2	Nortel Avaya BCM.TDS
Requiredtask1	Configure the SMDR output
Requiredtask3	Create a CDR User
Requiredtask2	Configure TIM Plus
Connection	Active connection
RequiredTask1	Configure the SMDR output
RequiredTask2	Create a CDR user
RequiredTask3	Install and configure NetPBX

HTML

<p>These instructions should assist in configuring your Avaya BCM to 
work with TIM Plus. If you are not familiar with PBX 
configuration, please contact your system maintainer.</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=158>Connection information</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Connection type</b></td>
			<td class="confluenceTd"><b>IP: </b>
				The Avaya BCM v3.x CDR information is sent via TCP/IP. The actual installation of TIM Plus can be anywhere on the network that the PBX is connected to.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>IP method</b></td>
			<td class="confluenceTd">TIM Plus will connect to the IP address of your Avaya BCM v3.x.
			</td>
		</tr>
	</tbody>
</table>

<h2>Configuring your SMDR</h2>

<p>Below you will find instructions on how to configure your Avaya BCM up to v3.x to output SMDR to TIM Plus:</p>

<ol>
	<li>Open your Business Communications Manager Unified Manager.</li>
	<li>Click on <span class="button no_margin">Services</span>.</li>
	<li>Click on <span class="button no_margin">Call Detail Recording</span>.</li>
	<li>On the right-hand side the <span class="reference">Summary</span> window will appear. Make sure that the <span class="reference">Status</span> is up. If it isn't click on the <span class="reference">Status</span> 
	drop-down list and select <span class="keyword">Up</span>.</li>
	<li>Now on the left-hand side click on <span class="button no_margin">Report Parameters</span> and configure the fields as per below:</li>
	<table class="confluenceTable">
		<tbody>
			<tr>
				<th class="confluenceTh" width=158>SMDR field</th>
				<th class="confluenceTh">Value</th>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Format</b></td>
				<td class="confluenceTd"><span class="keyword">Norstar</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Report Type</b></td>
				<td class="confluenceTd"><span class="keyword">All</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Language</b></td>
				<td class="confluenceTd"><span class="keyword">English</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Report Filter</b></td>
				<td class="confluenceTd"><span class="keyword">All</span></td>
			</tr>
		</tbody>
	</table>
	<li>On the left-hand side click on <span class="button no_margin">Report Options</span> and configure the fields as per below:</li>
	<table class="confluenceTable">
		<tbody>
			<tr>
				<th class="confluenceTh" width=158>SMDR field</th>
				<th class="confluenceTh">Value</th>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Date Format</b></td>
				<td class="confluenceTd"><span class="keyword">MM/DD/YY</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Header Format</b></td>
				<td class="confluenceTd"><span class="keyword">Line/Station</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>DNIS Info</b></td>
				<td class="confluenceTd"><span class="keyword">Enabled</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Connection Char</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Clip File Schedule</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Clip File Size</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>CDR Disk Space Limit</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
		</tbody>
	</table>
	<li>For the <span class="button no_margin">Market Parameters</span> settings, please leave as the system defaults.</li>
	<li>For the <span class="button no_margin">Prefix Bin Options</span> setting please leave as the system defaults.</li>
	<li>Once you have completed the above changes, click on <span class="button no_margin">Configuration</span> in the file menu and then click on <span class="button no_margin">Commit</span>.</li>
</ol>

<h4>CDR User</h4>

<p>For TIM Plus to connect to the Avaya BCM v3.x you will need to 
create a <span class="reference">CDR User</span> on it. This can be done in the Business 
Communications Manager Unified Manager appliction, under the <span class="button">System</span> options.</p>


<p>The Avaya BCM v3.x connection requires TIM Plus to use the Microsoft
 DCOM object. Microsoft has increased the security in DCOM after 
Windows XP Service Pack 2. If you are using Windows XP Service Pack 2+ 
you will need to make sure that the username and password are set as 
exactly as the same the Windows username and password.</p>

<h2>Configuring TIM Plus</h2>

<p>Below you will find steps on how to configure TIM Plus to listen for SMDR data from your Avaya BCM 3.6:</p>

<ol>
	<li>Browse to TIM Plus as normal and login with your credentials.</li>
	<li>Click on the <span class="button no_margin">Directory</span> tab.</li>
	<li>Click on the site configured during the setup wizard and click <span class="button no_margin">Properties</span> or create a new site and click <span class="button no_margin">Properties</span>.</li>
	<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/pbx/avaya_bcm_1.png" alt="Avaya BCM 3.6" />
	<li>Within the <span class="reference">Site Properties</span> window, select <span class="keyword">Avaya BCM</span> from the <span class="reference">PBX model</span> drop-down list.</li>
	<li>In the <span class="reference">Connection method</span> field select <span class="keyword">Actively connect to PBX</span> from the drop-down list.</li>
	<li>In the <span class="reference">Host</span> field enter the IP Address of your Avaya BCM.</li>
	<li>In the <span class="reference">Port</span> field enter in <span class="keyword">4000</span>.</li>
	<li>In the <span class="reference">Username</span> field enter in <span class="keyword">CDR User</span>.</li>
	<li>In the <span class="reference">Password</span> field enter in <span class="keyword">CDR User</span> again.</li>
	<li>In the <span class="reference">Connection script</span> field select <span class="keyword">Avaya BCM v3</span> from the drop-down list.</li>
	<li>Finally, click on the <span class="button no_margin">Save</span> button.</li>
</ol><a id="Configure the SMDR output"></a>

Configuring your SMDR output

Follow the steps below to configure your Avaya BCM (up to v3.x) to output SMDR to TIM Plus:

Open your Business Communications Manager Unified Manager.
Click on the Services tree node.
Click on the Call Detail Recording node.
On the right-hand panel the Summary window will appear. Ensure that
Keywordmacro
Label Up
is selected in the
Referencemacro
Label Status
drop-down list.
Select the Report Parameters tree node and configure the fields as shown below:
SMDR field Value
Format Norstar
Report Type All
Language English
Report Filter All

Select the Report Options tree node and configure the fields as shown below:

SMDR field	Value
Date Format	MM/DD/YY
Header Format	Line/Station
DNIS Info	Enabled
Connection Char	Leave as default
Clip File Schedule	Leave as default
Clip File Size	Leave as default
CDR Disk Space Limit	Leave as default

For the Market Parameters settings, please leave as the system defaults.
For the Prefix Bin Options setting please leave as the system defaults.
Once you have completed the above changes, choose
Buttonmacro
Label Commit
from the Configuration file menu.

HTML
<a id="Create a CDR user"></a>

Creating a CDR User

To enable TIM Plus to connect to your Avaya BCM you will need to create a CDR User in the System option of your BCM Unified Manager configuration utility. The Avaya BCM connection requires the DCOM service to be enabled on the machine running TIM Plus. Following the introduction of enhanced security in Windows XP Service Pack 2, the username and password for the

Referencemacro

Label	CDR User

now need to be exactly the same as the credentials of the Windows account under which TIM Plus runs.

HTML
<a id="Install and configure NetPBX"></a>

Installing and configuring NetPBX

To collect the call logging data from the Avaya BCM up to v3.x phone system and send it to TIM Plus, you first need to install the NetPBX software.

After the installation, follow the instructions below to set up a connection between BCM and NetPBX:

Make sure the CDRServer.EXE and Interop.CDRSERVERLib.dll files are placed in the same folder as NetPBX.EXE, usually located in {pf}\Tri-Line\NetPBX.
Screenshotmacro
URL /download/attachments/10321941/bcm_1.png
Register CDRServer.EXE by running the command line with administrator privileges and typing the following command under the directory path of the NetPBX folder: CDRServer.EXE/regserver.
Open the computer's local security policies: Start -> Control Panel -> Administrative Tools -> Local Security Policy.
Screenshotmacro
URL /download/attachments/10321941/bcm_2.png
Within the
Referencemacro
Label Security Settings\Local Policies\Security Options
tree, change the following items as highlighted in the screenshot below:
Screenshotmacro
Border false
URL /download/attachments/10321941/bcm_3.png
1. Network Access: Let Everyone permissions apply to anonymous users. Set this to Enabled.
2. Network Access: Sharing security model for local accounts. Set this to Classic.
3. DCOM: Machine Access Restrictions: Click on Edit Security and add the following user accounts:
  Referencemacro
  Label Anonymous, Everyone, Interactive, Network, System
  . Set each one to have full access rights.
  Screenshotmacro
  Border false
  Shadow false
  URL /download/attachments/10321941/bcm_4.png
Next step is to modify the way DCOM behaves on the computer by executing the DCOM configuration program: Start -> Run -> DCOMCNFG [enter]. Browse the tree to the following location:
Referencemacro
Label Console Root -> Component Services -> Computers -> My Computer
. Right-click on My Computer for Properties and amend or update the following options:
Screenshotmacro
Border false
URL /download/attachments/10321941/bcm_5.png
1. On the Default Properties tab:
  Enable Distributed COM on this computer: tick the box for his option
  Default Authentication Level: set this to Connect
  Default Impersonation Level: set this to Identify
  Screenshotmacro
  Border false
  URL /download/attachments/10321941/bcm_6.png
2. On the COM Security tab:
  Go to the Access Permissions section and select Edit default.
  Add the following accounts and set both local and remote access permissions:
  Referencemacro
  Label Anonymous, Everyone, Interactive, Network, Local Service
  and
  Referencemacro
  Label System
  .
  Screenshotmacro
  Border false
  Shadow false
  URL /download/attachments/10321941/bcm_7.png
  
  Go to the Launch and Activation Permissions section and click on Edit default tab.
  Add or update the following accounts to give them all local and remote access permissions:
  Referencemacro
  Label Anonymous, Everyone, Interactive, Network, Local Service
  and
  Referencemacro
  Label System
  .
  Screenshotmacro
  Border false
  Shadow false
  URL /download/attachments/10321941/bcm_8.png

HTML
<a id="Configure TIM Plus"></a>

Configuring TIM Plus

Once NetPBX is configured and collecting data, log in to TIM Plus and perform the following steps:

Log in to TIM Plus and click on the Directory tab.
Choose the site you want to configure and click Properties.
Screenshotmacro
Border false
URL /download/attachments/4817068/avaya_bcm_1.png
In the Site Properties window, select Avaya BCM from the PBX model drop-down list.
In the Connection method field, select No connection required from the drop-down list.
Click on the Save button to apply the settings.

Avaya BCM up to v3.x

Versions Compared

Old Version 4

New Version Current

Key

Configuring your SMDR output

Creating a CDR User

Installing and configuring NetPBX

Configuring TIM Plus

SMDR field	Value
Format	Norstar
Report Type	All
Language	English
Report Filter	All