Cisco UCME / BE4000 / UC500 (Call Manager Express)

<p>These instructions should assist in configuring your Cisco UCME / UC500 to 
work with TIM Enterprise. If you are not familiar with PBX 
configuration, please contact your system maintainer.</p>

<div class="panelMacro"><table class="tipMacro"><colgroup><col width="24"><col></colgroup><tbody><tr><td valign="top"><img width="16" height="16" border="0" align="absmiddle" alt="" src="/images/icons/emoticons/check.png"></td><td><b>There are two ways to connect to the Cisco UCME / UC500:</b><br><ol><li><a href="#radius">RADIUS</a> (RADIUS events are recommended by Cisco)</li><li><a href="#syslog">SysLog</a> (Requires SysLog server, not all CDR data received from router)</li></ol></td></tr></tbody></table></div>

<h2><a name="radius">Cisco UCME / UC500 RADIUS configuration</a></h2>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=158>Connection information</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Connection type</b></td>
			<td class="confluenceTd">RADIUS
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Method</b></td>
			<td class="confluenceTd">The Cisco UCME / UC500 will send the CDR data to TIM Enterprise via RADIUS call events.
			</td>
		</tr>
	</tbody>
</table>

<h4>Downloading and configuring interface file <span class="keyword" style="color: #477FBD;">Cisco UCME.zip</span></h4>

<ol class="split start">
	<li>Visit <a href="https://gateway.tri-line.com/">Tri-Line's Portal</a> and download the template file, as shown below:</li>
	<img id="border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/3cx_1.png" alt="3CX" />
	<li> Extract the <span class="keyword">Cisco UCME.zip</span> file to <span class="keyword">C:\Program Files\Tri-Line\TIM Enterprise\config</span> folder. Zip file should contain 
	four files, <span class="keyword">Cisco UCME-RADIUS.TDT</span>, <span class="keyword">Cisco UCME-Syslog.TDT</span>, <span class="keyword">Cisco UCME-RADIUS.TDS</span> and <span class="keyword">Cisco UCME-Syslog.TDS</span>.</li>
</ol>

<h4>Configuring TIM Enterprise</h4>

<p>Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your Cisco UCME / UC500:</p>

<ol>
	<li>Browse to TIM Enterprise as normal and login with your credentials.</li>
	<li>Click on the <span class="button" id="list">Directory</span> tab.</li>
	<li>Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'Cisco UCME'.</li>
	<li>Left-click on it and select <span class="button" id="list">Properties</span>.</li>
	<li>From the <span class="button" id="list">General</span> settings tab select <span class="keyword">Cisco UCME - RADIUS</span> from the PBX model list and enable the local backup.</li>
	<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/cisco_ucme_1.png" alt="Cisco UCME" />
	<li>In the <span class="button" id="list">Connection</span> tab select <span class="keyword">RADIUS connection</span> from the <span class="reference">Connection method</span> list.</li>
	<li>In the <span class="reference">Client IP</span> field enter in the IP address or Hostname of your Cisco router.</li>
	<li>In the <span class="reference">Secret key</span> field enter in the passphrase used for RADIUS events e.g. 'C1sco'.</li>
	<li>Finally, click on the <span class="button" id="list">Save</span> button.</li>
	<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/cisco_ucme_2.png" alt="Cisco UCME" />
</ol> 

<h4>Configuring the RADIUS connection</h4>

<p>You will need to configure your Cisco UCME router to transmit the CDR data using the FTP accounting method.</p>

<p>This method will transmit CDR data files in .CSV format to the FTP server configured within the routers IOS configuration.</p>

<p>The machine that TIM Enterprise is installed on will receive the <span class="keyword">.CSV</span> files via FTP and process the data.</p>

<p>The steps required are as follows:</p> 

<ol>
	<li> Login to Cisco router, and type <span class="keyword">enable</span> followed by the <span class="button" id="list">Enter</span> key. (Enter your password if prompted). This will allow you to enter enabled mode 
	and can be confirmed by the command prompt changing to display <span class="keyword">router name #</span>.</li>
	<li>Type <span class="keyword">conf</span> to enter configuration mode. This will be confirmed as a successfully entered because the command line will change to <span class="keyword">router name (config)#</span>.</li>
	<li>Type <span class="keyword">gw-accounting file</span> followed by <span class="button" id="list">Enter</span>.</li>
	<li>Type <span class="keyword">primary ftp server name / username bob password mypass</span>  followed by <span class="button" id="list">Enter</span>.</li>
	<p id="list"><span class="keyword">Server name</span> = The DNS name of the server with TIM Enterprise installed or its <span class="keyword">IP address/</span> = root of FTP server location.</p>
	<p id="list"><span class="keyword">Bob</span> = FTP username configured within TIM Enterprise.</p>
	<p id="list"><span class="keyword">My pass</span> = The FTP password configured within TIM Enterprise.</p>
	<li>Type <span class="keyword">maximum retry-count 3</span> followed by <span class="button" id="list">Enter</span>.</li>
	<li>Type <span class="keyword">maximum buffer-size 25</span> followed by <span class="button" id="list">Enter</span>.</li>
	<li>Type <span class="keyword">maximum fileclose-timer 60</span> followed by <span class="button" id="list">Enter</span>.</li>
	<li>Type <span class="keyword">maximum cdrflush-timer 1</span> followed by <span class="button" id="list">Enter</span>.</li>
	<li>Type <span class="keyword">cdr format detailed</span> followed by <span class="button" id="list">Enter</span>.</li>
	<li>Type <span class="keyword">end</span> followed by <span class="button" id="list">Enter</span>.</li>
	<li>Type <span class="keyword">wr</span> followed by <span class="button" id="list">Enter</span> to save the settings on the routers memory.</li>
	<li>You may now choose any filename, however the extension of the file is unique and should correspond with the <span class="reference">sitecode</span> associated to the Site that has been created in the 
	<span class="button" id="list">Directory</span> tab in TIM Enterprise. To find the 'Unique ID', please follow the following steps:</li>	
	<ol>
		<li>Browse to TIM Enterprise as normal and login with your credentials.</li>
		<li>Click on the <span class="button" id="list">Directory</span> tab.</li>
		<li>Hover the mouse currsor over the Site that you want to log data for. A tooltip will appear that will have the name of the site and in brackets it will show 'Uinque ID :X', X being a numerical value. 
		The numerical value is the actual 'Unique ID' and this is what the file extension should be set to. For example, if you see Unique ID 41392, then your Unique ID is 41392 and you shouls set the extension of 
		the file that is being written to be TIM Enterprise 'Spool' to '41392' e.g. data.1</li>
		<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/cisco_ucme_3.png" alt="Cisco UCME" />
	</ol>
</ol>





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