These instructions help you configure your MS Teams to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration..
| Pbxsummary | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
|
Setup
With TIM Enterprise and Teams you are able to communicate with your Teams online tenancy. At the point of TIM Enterprise install, and setup, you will need to add new Teams OpenCDR connector that will pass you over to the Teams website to set our TIM Application permissions. You will need to log into your Teams instance with a user that has appropriate privileges to grant the rights.
At this point all future calls will be sent to TIM Enterprise via our OpenCDR platform as soon as they have been transmitted by Microsoft.
As part of the setup a Azure to TIM Enterprise directory synchronisation will occur so your Teams user information will be replicated within TIM Enterprise (and kept up-to-date daily) to allow for an easier and recognisable reporting experience.
Reporting
Once the calls are within TIM Enterprise you have all your standard reporting features available within TIM Enterprise. You will be able to report on inbound, outbound and internal calls that involved your Teams tenancy, even if they did not connect.
TIM Enterprise will see calls from Teams meetings both hosted within your tenancy and for those users who connect to an external meeting. Inbound participants from other tenants will also be reported if they call into a meeting hosted locally.
We also report on inbound/outbound calls that were made or received via MS Calling Plans or Direct Routing, reporting cost and location of the caller information.