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This is normally required for compliance in certain industries where regulations dictate that certain spoken information be masked out, e.g. the Payment Card Industry - Data Security Standard (PCI-DSS).
In this As an example, we will adopt the PCI-DSS example where telephone calls that contain spoken credit card information need to be masked out by an audible tone, but only during those parts of the call when the card details are actually being spoken, leaving intact the rest of the call audio.Our recommended options are:
Call obfuscation tool - chrome plugin. This is used when card details are being entered on-line.Programmatic obfuscation. For this, we'll assume that agents (employees that make or receive telephone calls) utilise an
Echo Obfusactor plug-in
We publish, free of charge, a browser plug-in for Google Chrome that automates the obfuscation process when visiting specific website URLs.
Programmatic obfuscation
Our TIM Plus and TIM Enterprise products provide an API to integrate call obfuscation functionality into your in-house or third-party data entry system systems into which credit card detailed are entered using a computer.
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