TIM Plus /and TIM Enterprise offers offer the ability to obfuscate (mask out) one or more sections of the audio of a telephone call with an a customisable audible tone, preventing the listener from hearing the original speech , on playbackwhen played back.
This is normally required for compliance in certain industries where regulations dictate that certain spoken information be masked out, e.g. the Payment Card Industry - Data Security Standard (PCI-DSS).
In this As an example, we will adopt the PCI-DSS example where telephone calls that contain spoken credit card information needs need to be masked out by an audible tone, but only during those parts of the call when the card details are actually being spoken, leaving intact the rest of the call audio.Our recommended option is Programmatic obfuscation. For this, we'll assume that agents (employees that make or receive telephone calls) utilise an
Echo Obfusactor plug-in
We publish, free of charge, a browser plug-in for Google Chrome that automates the obfuscation process when visiting specific website URLs.
Programmatic obfuscation
Our TIM Plus and TIM Enterprise products provide an API to integrate call obfuscation functionality into your in-house or third-party data entry system systems into which credit card detailed are entered using a computer.
Official PCI Security Standards
There is a set of established rules to protect customer card data. It is called the Payment Card Industry Data Security Standard (PCI DSS). It's governed by the Payment Card Industry Security Standards Council (PCI SSC). These rules are better known in our business vernacular as PCI compliance.
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