Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

These instructions help you configure your 3COM VCX phone system to work with TIM EnterprisePlus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

...

Screenshotmacro
Borderfalse
Shadowfalse
URL/download/attachments/1343535113435390/3COM_1.png

FieldDescription
Host nameThe IP address or host name of the phone system
Port numberThe port number for the SFTP transfer. The default port number is
Keywordmacro
Label22
User nameThe username required to log in to your 3COM VCX phone system
PasswordThe password required to log in to your 3COM VCX phone system

Once connected to the phone system, you can transfer the CDR files, located by default in 

Referencemacro
Labelopt/3com/VCX/acctxml/db/export
, to the PC running TIM EnterprisePlus.

Screenshotmacro
Borderfalse
Shadowfalse
URL/download/attachments/1343535113435390/3COM_2.png

In this example, the XML files are being copied in the following location:

Referencemacro
LabelC:\Program Files\Tri-Line\TIM Enterprise\FTP
, given the
Referencemacro
LabelFTP
folder has been created in advance for this purpose.

...

Creating a batch file

To enable TIM Enterprise Plus to collect and process the XML files, you need to create a batch file containing the following lines:

Code Block
languagenone
xcopy/Y "C:\Program Files\Tri-Line\TIM EnterprisePlus\FTP\*.XML"
"C:\Program Files\Tri-Line\TIM EnterprisePlus\spool\*.{sitecode}" 
cd "\Program Files\Tri-Line\TIM EnterprisePlus\FTP\" 
del *.* /q
cd\ 
Info

In the above example, the

Keywordmacro
Label{sitecode}
needs to be replaced with the unique ID of the site object you are trying to send the data to. The site ID will be displayed in the general properties of the site object in the Directory To obtain the ID of a site, hover the mouse pointer over it on the Directory screen in TIM Plus and it will be displayed as a tooltip.

The batch file will cut the XML files and paste them into the change the 

Referencemacro
Labelspool
folder, once their
.xml
file extension has been updated with to the designated site code and move the files in the 
Referencemacro
Label{sitecode}
.
Spool
folder for processing. 

A Windows scheduled task must be set up as well in order to run the batch file every 5 minutes or so.

HTML
<a id="Configure TIM Plus"></a>

Configuring TIM Plus

Once the batch file has been configured, log in to TIM Plus and perform the steps below:

  1. Click on the Directory tab.
  2. Choose the site you want to configure and click Properties.
    Screenshotmacro
    Borderfalse
    URL/download/attachments/13435390/3COM_4.png
  3. In the Site Properties window, select 3Com VCX-NBX from the PBX model drop-down list.
  4. In the Connection method field, select No connection required from the drop-down list.
  5. Click on the Save button to apply the settings.