These instructions help you configure your 3COM VCX phone system to work with TIM EnterprisePlus. Contact your system maintainer if you are not familiar with the configuration of your PBX.
Pbxsummary |
---|
Supportfiles1 | 3Com VCX-NBX.TDT |
---|
Supportfiles2 | 3Com VCX-NBX.TDS |
---|
Connection | FTP transfer |
---|
RequiredTask1 | Configure the SMDR output |
---|
RequiredTask2 | Configure TIM EnterprisePlus |
---|
|
HTML |
---|
<a id="Configure your SMDR output"></a> |
Configuring your SMDR output
To retrieve the call logging data from your 3COM VCX phone system, you need to set up an SFTP transfer. Using Below is an example of how to configure this, using WinSCP - a free FTP client software, we have presented below an example of how to configure the FTP transfer. Alternatively, you can use any other third-party FTP client software.. Any other third-party client software can be used instead.
Screenshotmacro |
---|
Border | false |
---|
Shadow | false |
---|
URL | /download/attachments/13435390/3COM_1.png |
---|
|
Field | Description |
---|
Host name | The IP address or host name of the phone system |
Port number | The port number for the SFTP transfer. The default port number is |
User name | The username required to log in to your 3COM VCX phone system |
Password | The password required to log in to your 3COM VCX phone system |
Once connected to the phone system, you can transfer the CDR files, located by default in
Referencemacro |
---|
Label | opt/3com/VCX/acctxml/db/export |
---|
|
, to the PC running TIM Plus. Screenshotmacro |
---|
Border | false |
---|
Shadow | false |
---|
URL | /download/attachments/13435390/3COM_2.png |
---|
|
In this example, the XML files are being copied in the following location:
Referencemacro |
---|
Label | C:\Program Files\Tri-Line\TIM Enterprise\FTP |
---|
|
, given the folder has been created in advance for this purpose. Screenshotmacro |
---|
Shadow | false |
---|
URL | /download/attachments/13435351/3COM_3.png |
---|
|
Creating a batch file
To enable TIM Plus to collect and process the XML files, you need to create a batch file containing the following lines:
Code Block |
---|
|
xcopy/Y "C:\Program Files\Tri-Line\TIM Plus\FTP\*.XML"
"C:\Program Files\Tri-Line\TIM Plus\spool\*.{sitecode}"
cd "\Program Files\Tri-Line\TIM Plus\FTP\"
del *.* /q
cd\ |
Info |
---|
In the above example, the needs to be replaced with the unique ID of the site object you are trying to send the data to. To obtain the ID of a site, hover the mouse pointer over it on the Directory screen in TIM Plus and it will be displayed as a tooltip. |
The batch file will change the
file extension to the designated site code and move the files in the folder for processing. A Windows scheduled task must be set up as well in order to run the batch file every 5 minutes or so.
HTML |
---|
<a id="Configure TIM Plus"></a> |
Configuring TIM Plus
Once the batch file has been configured, log in to TIM Plus and perform the steps below:
- Click on the Directory tab.
- Choose the site you want to configure and click Properties.
Screenshotmacro |
---|
Border | false |
---|
URL | /download/attachments/13435390/3COM_4.png |
---|
|
- In the Site Properties window, select 3Com VCX-NBX from the PBX model drop-down list.
- In the Connection method field, select No connection required from the drop-down list.
- Click on the Save button to apply the settings.