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<p>When you first enquired about TIM Enterprise, you will have been sent an email containing the login details required to download the software. If you have forgotten your password, simply click on the "Reset your password" link at <a href="http://gateway.tri-line.com/">Tri-Line Gateway</a>.</p>
<p>After logging in, locate the <span class="reference">Downloads</span> page to download your personal copy of the software.</p>
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Log on to the Tri-Line Gateway using the credentials you created when you first enquired about TIM Enterprise. Once logged on, you will be directed to your Home page, from where you can download your personal copy of the software.
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It is important that you download your software only from this location, since each download installation package is tagged with a an unique ID allowing installation for your specific organisation. |
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<p>When you have downloaded the setup package, install it by double-clicking on it and following the setup wizard instructions.</p>
<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/installation.png" alt="TIM Enterprise installation" />
<p>During installation, when asked to provide a license certificate, you should select the <span class="reference">Download license automatically</span> option, whereby the software will attempt to "call home" to retrieve its license. If it is unable to do so, you may need to obtain the license manually.</p>
<h4>Obtaining a license manually</h4>
<p>When entering a license manually, you will need to make a copy of the <span class="reference">Product Key</span> that the software displays to you, then complete the following steps to obtain a license certificate:-</p>
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<li>Log in to the <a href="http://gateway.tri-line.com/">Gateway</a> using your username and password.</li>
<li>In the <span class="reference">Products</span> panel, click on the TIM Enterprise product you want to obtain a license for (usually, you'll only have one such product)</li>
<li>In the <span class="reference">Software license</span> panel, click on the <span class="reference">Activate now</span> link</li>
<li>Paste the product key you obtained from the TIM Enterprise setup wizard into the activation text box</li>
<li>Choose the number of users you intend to log</li>
<li>Enter the version of TIM Enterprise you are running (shown in the browser title bar in the software's setup wizard)</li>
<li>Click <span class="reference">Activate Now</span> to obtain the license certificate</li>
<li>Paste the certificate into the box in the TIM Enterprise setup wizard</li>
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<p>If you cannot create a license certificate, follow the steps above to log in to the <a href="http://gateway.tri-line.com/">Gateway</a>, then raise a support ticket with our technical team. Please provide the product key that the setup wizard gave you, and specify any error messages you receive.</p> |
When you have downloaded the setup package, double-click on it and follow the setup wizard in order to complete the installation.
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When prompted to select a tariff table, scroll down the list to locate the one relevant to your country and click on Set as default. If the tariff is not installed by default, click on the Download link first.
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When asked to provide a license certificate, click on the Get license button to retrieve this automatically from our servers.
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Obtaining a license manually
If you cannot update your software license automatically, you can apply this manually by following the steps below:
- In the window, click on the button and copy the product key displayed in the box, as shown below:
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- Log in to the Gateway using your username and password.
- In the Products panel, click on the product.
- In the Software license panel, click on the Activate now link.
- Paste the product code in the text box provided.
- Enter the number of users you intend to log and the version number of the software, then click on the to obtain the license certificate.
- Copy and paste the certificate in the box of the setup wizard.