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Summary_list
Task1How it works
Task2Adding recording equipment
Task3Configuring your recording device
Task4Voice recording - video overview

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By adding one or more of our supported voice recording options, it is possible to store the audio recording of every telephone call that TIM Plus processes.

Which option you choose depends on what type of telephone calls you want to record.   In most cases, the recording equipment is placed between your telephone system and your telephone lines (channels) and any phone calls that are made over those channels are intercepted, recorded, then sent to TIM Plus to be attached to the logged call.

To record calls over PSTN channels such as ISDN30 (PRI/E1/T1/J1), ISDN2 (BRI) or analogue POT lines, a piece of physical hardware - the Magic Box - is used to physically connect into your lines.

For VoIP (SIP) channels, a PC with a standard network interface card (NIC) can be used to capture the voice packets from strategic points in your voice network.   If many simultaneous VoIP calls are expected, a dedicated computer with multiple NICs becomes necessary.

Any number of recording devices can be configured to provide their audio recordings to TIM Plus, and a hybrid network of both types of interface can be used in a single TIM Plus deployment.

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Adding recording equipment

After installing either a Magic Box or Echo into your voice network, you need to configure its presence in TIM Plus.

Ensuring you are logged in to TIM Plus as an administrator, click on the

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LabelSettings
tab and select the
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LabelVoice recording
option , from the left-hand side menu. To add a new voice recording option, click on theNew tab, as shown in the screenshot below:

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URL/download/attachments/11993154/voice_recording_1.png

This will display a A new window will appear, allowing you to configure the settings for the of your call recording solutiondevice.

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Configuring your recording device

To configure your recording device, enter the following settings in the

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LabelRecording device settinssettings
window:

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SettingDescription
Device nameEnter a friendly The name for of your recording device object.
Type Expand the drop-down list available, and select what The type of telephone lines you are using: PRI, BRI or , Analogue., VOIP
IDIf you have more than one Magic box in the system, each box will have a different ID number. To confirm the correct ID for each Magic box, you will need to check this in the call recording application.If you have only one recording box this will be 0, by default.IP address: PortEnter the The unique identifier of each call recording device
Host & Port
The IP address of the PC where the recording device stores its audio files. In general, will be the same PC as TIM Plus., or computer to which the device is attached
Time offsetSet the The time interval reserved for the call logger to match an audio file.

 

 

 

 

 

 

 

 

 

around which TIM Plus will search for calls when matching audio files
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Voice recording- overview video

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VimeoId79520063