TIM Plus and TIM Enterprise offer the ability to obfuscate (mask out) one or more sections of the audio of a telephone call with an audible tone, preventing the listener from hearing the original speech.
This is normally required for compliance in certain industries where regulations dictate that certain spoken information be masked out, e.g. the Payment Card Industry - Data Security Standard (PCI-DSS).
Throughout this guide, we will adopt the the
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In this scenario, we'll assume that agents (employees that make or receive telephone calls) utilise an in-house or third-party data entry system into which credit card detailed are entered using a computer.
How it works
Considering TIM Plus or TIM Enterprise ( in conjunction with one or more Magic boxes) our Echo Recording software records the call audio at strategic boundaries in your telecom infrastructure - usually your organisation's telephone lines, rather than each user's telephone handset - some reconciliation is normally required between those boundaries and the actual agent that handled the call.
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A single telephone call can contain more than one obfuscation and the number of signals required is always twice the amount of obfuscations in a call.
Assumptions
This guide assumes the following statements are true:
- You have a licensed copy of TIM Plus or TIM Enterprise that includes voice recording
- Your installation is at least version 3.0.0.55
Common
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solutions
Taking the example of masking out some digits of a phone call when a credit card number is being quoted, most solution providers modify the data entry system that an agent uses.
Implementation
HTTP request
To send a start or stop signal, a simple
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The response status code will indicate success or failure.
Request format
The request should be a
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