| Header | Description |
|---|
| Name | The name of the entity for each line of data |
Answered |  : The total volume of calls received for each entity- Avg resp: The average response time of all answered calls in each period
- x-xx s: The percentage of calls that were answered within each predefined target, e.g. if 50% is displayed under the 0-5s heading, half of all calls were answered sooner than 5 seconds
You can define your own thresholds in the section of the report wizard (above)
|
Missed | - : The total number of missed calls for each entity
- Avg durn: The average length of time a missed call rang before being abandoned
- x-xx s: The percentage of calls that were abandoned within each predefined target, e.g. if 50% is displayed under the 0-5s heading, half of all calls were abandoned sooner than 5 seconds
You can define your own thresholds in the section of the report wizard (above)
|