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- You have a licensed copy of TIM Plus that includes voice recording
- Your installation is at least version 3.0.0.55
- You have one or more Magic Boxesboxes installed, each with their governing RTA Serviceservice
Common solutions
Taking the example of masking out some digits of a phone call when a credit card number is being quoted, most solution providers modify the data entry system that an agent uses.
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Every request to the web server requires authentication, so therefore you need to ensure that the relevant HTTP authentication headers are sent with your request and that the username and password combination match an existing web user object in the Directory.
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