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| Task1 | Restarting the CDR services |
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| Task2 | Importing historic data from Cisco UCM |
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<a id="Restartingthe CDR services"></a> |
Restarting the CDR services
If you stopped receiving data from your Cisco UCM, you need to restart the CDR Services on the Publisher node.
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DO NOT delete the and server, as this will remove any CDRs that have not been sent. |
To restart the CDR services, login to the Cisco Unified Serviceability screen and select Tools -> Control Center -> Network Services from the main menu. Locate the
section in the list and restart the following services in the order specified below;- Cisco Database Layer Monitor (Depending on Cisco UCM version, you may not have this service)
- Cisco CDR Repository Manager
- Cisco CDR Agent
- Cisco CAR Scheduler (if sending CMRs)
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| URL | /download/attachments/1671322/cisco_cdr_service.png |
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CDRs should now be sent to the configured Call Accounting and Billing server, i.e. the machine running TIM Enterprise.