These instructions help you configure your Mitel 3100 phone system to work with TIM PlusEnterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.
...
- Using an RS-232 cable, connect the PC running TIM Plus Enterprise to the serial port of the Mitel 3100.
- Launch the Mitel System Tool.
- Choose from the selection menu.
- Click on the tab, select .
- Click to set the following parameters:
- Set the Cost per minute to 00. (This functionality is not supported in NA systems)
- Set the Minimum call duration to be recorded option to 00:00:00.
- Set the Type of calls option to All.
- Set the Minimum page length to 1.
- Enable call logging.
- Click and commit the changes.
...
The Mitel 3100 phone system sends SMDR information via a serial connection. To collect the data from the serial port and send it to TIM PlusEnterprise, you first need to install the netpbx software. For setup instructions, click on the link below:
...
- Click on the tab.
- Choose the PBX object you want to configure and click Properties.
- A new window will open. In the tab, select AGFEO AC-AS Series from the Data format list and tick the Keep a local backup of data box, as shown below:
Screenshotmacro Border false URL /download/attachments/3538981/mitel_3100_1.png - In the tab, select No connection required from the Connection method list.
- Click on the button to apply the settings.
Screenshotmacro
...
Border
...
false
| HTML |
|---|
<p>These instructions should assist in configuring your Mitel 3100 to
work with TIM Enterprise. If you are not familiar with PBX
configuration, please contact your system maintainer.</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=158>Connection information</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Connection type</b></td>
<td class="confluenceTd"><b>Serial Output: </b>
The Mitel 3100 sends the SMDR information via a serial connection. You will need to directly connect a serial cable from the Upper Serial Port 1 on the Mitel 3100 to the PC that NetPBX is installed and running on.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>Cable configuration</b></td>
<td class="confluenceTd">Straight-through.
</td>
</tr>
</tbody>
</table>
<h2>Configuring your SMDR</h2>
<p>Below you will find the steps to configure your Mitel 3100 to output SMDR via a serials connection:</p>
<ol>
<li>Using an RS-232 cable, connect the printer or PC to the call logging (SMDR) port on the front of the controller.</li>
<li>Launch the system tool.</li>
<li>Choose <span class="button no_margin">Voice</span> from the selection menu.</li>
<li>Click <span class="button no_margin">Management</span>, click <span class="button no_margin">Call Logging</span>, and then click <span class="button no_margin">Change</span>.</li>
<li>Set the following parameters:</li>
<ul class="content">
<li>Set the <span class="reference">Cost per minute</span> to <span class="keyword">00</span>. This functionality is not supported in NA systems.</li>
<li>Set the <span class="reference">Minimum call duration to be recorded</span> to <span class="keyword">00:00:00</span>.</li>
<li>Set the <span class="reference">Type of calls</span> to <span class="keyword">All</span> .This should be the default.</li>
<li>Set the <span class="reference">Minimum page length</span> to <span class="keyword">1</span>.</li>
<li>Enable call logging.</li>
</ul>
<li>Click <span class="button no_margin">Save</span>.</li>
<li>You will need to 'commit' your changes before they take effect.</li>
</ol>
<h2>Configuring TIM Enterprise</h2>
<p>Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your Mitel 3100:</p>
<ol>
<li>Browse to TIM Enterprise as normal and login with your credentials.</li>
<li>Click on the <span class="button no_margin">Directory</span> tab.</li>
<li>Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'Mitel 3100'.</li>
<li>Left-click on it and select <span class="button no_margin">Properties</span>.</li>
<li>From the <span class="button no_margin">General</span> settings tab select <span class="keyword">Mitel 3100</span> from the PBX model list.</li>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/mitel_3100_1.png" alt="Mitel 3100" />
<li>In the <span class="button no_margin">Connection</span> tab select <span class="keyword">No connection required</span> from the <span class="reference">Connection method</span> list.</li>
<li>Finally, click on the <span class="button no_margin">Save</span> button.</li>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/mitel_3100_2.png" alt="Mitel 3100" />
</ol> |
URL /download/attachments/3538981/mitel_3100_2.png